Ticketing Operations Coordinator

1 day ago


Caulfield East, Victoria, Australia Melbourne Racing Club Full time
Job Summary

We are seeking a highly skilled Ticketing Manager to join our team at the Melbourne Racing Club. As a key member of our Customer Team, you will be responsible for managing and executing all customer service and ticketing requirements.

About Us

The Melbourne Racing Club is proud to be recognised as a 2022 Winner of The Australian Business Award for Employer of Choice. We are one of Australia's most prestigious Sports, Hospitality, Events, and Property Development companies. Our diverse business operates across various sectors, including racing, hospitality, events, and property development.

Key Responsibilities
  • Manage and execute all customer service and ticketing requirements, including management of the Ticketek partnership.
  • Collaborate with Membership and the Customer Growth Manager to shape the development of MRC's pricing & attendance model for racing ticketing.
  • Implement and manage ticketing software solutions.
  • Develop and review plans, processes, and policies for managing ticket operations.
  • Coordinate the release of tickets for sale to all MRC racedays and events.
  • Execute ticketing relating to membership or dining packages.
  • Implement operational plans for the distribution of stakeholder ticketing requirements.
  • Engage with Ticketek, Operations, and IT to ensure barcodes and access for entry systems work effectively.
  • Manage ticketing content on the MRC website and third-party channels.
  • Develop Customer Service SLAs to improve efficiency within the customer service function.
  • Report to the business and key stakeholders around Customer Service metrics.
Requirements
  • Minimum of 4 years in a ticketing related or management role.
  • Extensive understanding of ticketing systems, processes, and practical experience in writing ticketing use cases and processes.
  • Strong operational experience in ticketing within a major event environment.
  • Experience working in a customer service or frontline services role.
  • Knowledge of membership databases (desirable).
  • Sound IT skills particularly understanding ticketing box office and access control requirements (desirable).
  • A level of technological skill to comprehend and oversee and influence the development of the Ticketing platform.
  • Ability to work independently with strict guidelines and deadlines.
  • Ability to effectively multi-task.
What We Offer
  • Ongoing learning & development opportunities through the organisation-wide DRIVE Development program.
  • Access to our year-round well-being initiatives including our Employee Assistance Program for staff and family.
  • Racing Industry Member passes, discounts across our family of brands and free tickets to a wide range of events.
  • Free onsite parking or a short walk from Caulfield Station.
  • Paid Volunteer and Parental Leave.
  • Free monthly staff lunches.

Estimated Salary: $80,000 - $110,000 per annum, depending on experience.



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