F&b Development
6 months ago
There has never been a better time to join The Star Sydney team within our Food & Beverage Department
The F&B Development and Optimisation Manager reports into the Director of F&B Performance and is primarily accountable for supporting the F&B department in delivering a consistent and effective service model, enhancing the guest and operational experience to drive revenue.
Your experience in hospitality will enable you to effectively partner with leaders across the business and make timely recommendations to ensure the business is able to support forecasted revenues in a highly regulated and compliance driven environment.
**A few of your responsibilities**
- In consultation, make recommendations to ensure the business is able to support forecasted revenues.
- Support the reporting of Food & Beverage training and development to ensure the requirements are in line for the financial year.
- Maintain a customer focus at all times, ensuring that guest service delivery is timely, effective, efficient and aligned with customer needs and corporate standards
- Compliance with relevant statutory and regulatory requirements, legal demands and professional and ethical standards, supported by reporting in line with regulatory obligations
- Establish Service Level Agreements (SLA) across the F&B portfolio aligned with our core vision and values
- Establish labour standards across the F&B portfolio aligned with business demands and SLAs
- Partner with business leads to identify opportunities to optimise business revenue streams
- Drive team member engagement with the F&B leadership team through the implementation of a reward and recognition program
- Ensure all relevant statutory approvals and government requirements are considered and completed as required
- Execute targeted strategies to create a culture of risk minimisation
**What are we looking for?**
- Strong commercial and business acumen
- Excellent time management and organisational skills, with an ability to multi-task and deliver on project timelines
- Collaborative approach and drive to build strong relationships with key stakeholders and leaders across the business as well as appropriate regulatory bodies
- Excellent communicator, with ability to clearly convey ideas both verbally and in writing
- Demonstrated ability lead and influence outcomes
- High attention to detail and ability to solve problems
- Proficiency in Microsoft Office suite
- Operational knowledge or experience within hospitality sector
**What can we offer you?**
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._
**About us**
The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always back for more.
**Our Culture**
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
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