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Customer Support

4 weeks ago

Melbourne, Australia Mars Recruitment Full time

Customer Service Representative
- Permanent full-time role paying $66,000 package + discounted car leasing
- Leading Australian automotive financier business
- Work from home 3 days per week.

About the company:
A leading global financial services and fleet management company offering generous employee benefits, such as discounted car leasing and purchase options, amazing office and facilities and a fun social/events calendar.

This role involves a pathway to growth after 6 months including a salary increase.

About the role:
Your roles and responsibilities will include, but are not limited to:

- Engage with customers to provide solutions to their car loan & insurance queries
- Provide excellent customer service at all times
- Meet the high standards expected within our culture and customer expectations such as call handling times and call quality
- Easily articulate the value of the product to prospective clients.
- Objection handling and having a focus on customer success.

About you:

- 1+ years in a customer facing role
- Proven experience in delivering a superior level of customer service including managing difficult customer conversations in a positive and professional manner
- Strong active listening, problem solving and rapport building skills
- Professional communication and interpersonal skills

How to apply:

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