![Pan Asia](https://media.trabajo.org/img/noimg.jpg)
Customer Support
2 weeks ago
If interested share me resume
Role :
Service desk/ Customer Support
Duration : 6 months to one year and extendable
Client:
Wipro
Location:
Melbourne Australia
Roles & Responsibilities:
- Collaborate with other departments to ensure smooth and efficient communication and resolution.
- Responsible for continuous improvement in customer experience
- Responsible for process & SoP adherence
- Responsible for KPI delivery as per target & action for continues improvement.
- Responsible for identification of improvement areas for the circle & define corrective actions.
- Work closely with all stakeholders to ensure smooth operations.
- Recommend process improvement to enhance customer experience.
- Optimum use of resources with planned productivity
- Responsible for timely material consumption
- Regular monitoring of fault repair performance, analyze customer faults for corrective actions.
- Monitor individual performance of the Service desk engineers.
- Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions
- Visits as per defined norms.
- Proactive corrections
- New process implementation
- Excellent analytical skills
- Innovative
- Collaborative Relation Skills
- Resource Optimization
- Self-Motivated and positive attitude person.
- Proactive and result oriented.
- Driving quality management.
- Team Player.
- Decision maker.
- Lead & Manage Change, Process Orientation & strong Customer Focus
- Excellent Negotiation, Customer Interfacing skills.
- Effective communication/interpersonal skills
Sanjeev Kumar
Pan Asia Resources Pte Ltd.,
Phone :
Australian Phone no:
WhatsApp no:
,
Job Type:
Contract
Salary:
$ $250.00 per day
Work Authorisation:
- Australia (preferred)
Work Location:
In person
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