Lending Operations Specialist

5 months ago

Sydney, Australia Bank of Queensland Full time

**About the Role**
The role of Lending Operations Specialist is primarily focused on the loan fulfilment & maintenance lifecycle (documentation, settlement, variation & discharge) for our niche customer segment across the Residential, Commercial & Corporate product offerings.

The role is critical, alongside our key stakeholders, in delivering on an exceptional customer experience & delivering sustainable, profitable growth, by supporting the validation & verification of information in preparation of facility agreements, variation documentation & instructing our panel solicitors to facilitate customer outcomes in an efficient, productive & quality manner.

Alongside these critical functions, the role also involves actively managing & complying with Group Operational Risk frameworks which from time to time may involve reporting, investigation and remediation activities.

The role will involve opportunities to support professional growth & development to support our Residential, Asset Finance & Transactional Operations teams at peak periods to continue delivering on our commitment to our customers.

**Key Accountabilities**
- Prepare, review & finalise the preparation of facility agreements, antecedent documents (e.g. Security Agreement, Guarantor & Indemnity, and Undertakings) and/or instructions to panel solicitors according to delegation & documentation matrices within established service-level agreement parameters.
- Manage the triage, validation & verification and funding of internal & external settlements delivering an optimal time to cash outcome for our customers whilst managing operational risk within acceptable tolerances including managing & recording the use of a Delegated Approval Authority.
- Process all discharge requests for products across the Residential, Commercial & Corporate product offerings including for facilities managed for and on behalf of other financial institutions.
- Managing the registration of the banks security interests and, from time to time, solving for or remediating issues of priority for registered mortgages or for registrations on the Personal Property Securities Registry.
- Communicate with critical internal and external stakeholders throughout the documentation, settlement, maintenance and discharge of facilities to maximise the customer experience.
- Engage and contribute to team huddles, stand-ups or forums when required with a particular emphasis on highlighting continuous improvement initiatives, operational transformation opportunities or general efficiency measures.
- Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.

**About you**
- Competent in adherence to process and following procedures
- Focused on delivering an exceptional customer experience
- Current or previous experience in banking, finance or conveyancing
- Exposure to and basic knowledge of operational lending process lifecycles across Residential, Commercial or Corporate product offerings
- Basic understanding of legal, regulatory, compliance & industry requirements in a lending context
- Fundamental understanding of collateral management in a financial institution with basic experience in the requirements of registering mortgages in NSW, VIC, QLD, WA, ACT & TAS and over security interests on the Personal Property Security Register.
- Intermediate knowledge of Microsoft Office 365 suite of products
- Demonstrated ability to manage multiple technical platforms and able to employ manual workarounds when technical issues arise
- Excellent organisational skills and strong attention to detail
- Strong ability to work within a team environment and proven ability to utilise a growth mindset and positively contribute to the implementation of change at a team level
- Excellent oral and written communication skills with multiple stakeholders which may involve communicating technical information to non-technical audiences.

**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the

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