Collections Specialist

1 month ago

Sydney, New South Wales, Australia OPS Garrison Lending Operations Pty Ltd Full time

At OPS Garrison Lending Operations Pty Ltd, we're seeking a skilled Collections Specialist to join our team in Sydney or Melbourne. As a key member of our operations, you'll play a pivotal role in providing collections support to deliver greater cash flow, reduce bad debts, and align with our goals in reducing churn, risk, and re-work.

Your responsibilities will include:

  • Maximising collections and recovery strategies within an assigned portfolio.
  • Identifying and managing sensitive and challenging issues on customers' accounts diligently and effectively to ensure a positive outcome.
  • Negotiating complex disputes with customers to ensure best outcomes while mitigating exposure.
  • Contributing to team cohesiveness and a positive culture.

To succeed in this role, you'll need:

  • Experience in a fast-paced Collections and Recoveries environment.
  • Demonstrated background in successful debt collection, mercantile, and legal recoveries across a range of debt profiles.
  • Team player with demonstrated empathy, negotiation skills, and decision-making abilities.
  • Ability to prioritise and manage multiple accounts and tasks simultaneously.
  • Excellent written and verbal communication skills.

We offer a hybrid working arrangement and a culture of empowerment, enabling our people to make decisions that drive our speed, agility, and ability to see things from different angles.

We celebrate diverse backgrounds, perspectives, and life experiences, fostering an inclusive workplace where every person feels a sense of belonging.

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