Mortgage Lending Specialist

4 weeks ago


Sydney, New South Wales, Australia EBR Full time

Job Summary

We are seeking a skilled Mortgage Lending Specialist to join our team at EBR. As a key member of our mortgage lending team, you will be responsible for providing exceptional customer service and building relationships with current and prospective customers in the home lending space.

Key Responsibilities

  • Provide inbound and outbound support to customers regarding our mortgage products
  • Assist with digital loan application processes and underwrite loans
  • Resolve customer issues and complaints in a timely and professional manner
  • Complete loan applications, payments, repayments, and arrears management, as well as act on fraud alerts

Requirements

  • RG 146 qualified with at least 2 years of experience in retail mortgage lending and sales/customer service in a call centre
  • Knowledge of NCCP, Privacy, Debt Collection, and AML/CTF Acts
  • Strong communication and negotiation skills, with a passion for customer service

About EBR

EBR is a dynamic and exciting work environment that offers long-term career opportunities. If you are a motivated and customer-focused individual who is passionate about mortgage lending, we encourage you to apply for this role.



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