IT Service Desk Analyst

4 weeks ago

Perth, Australia Ramsay Health Care Full time

**Permanent full-time opportunity**:

- **Based on site at Joondalup Health Campus / Hollywood Private Hospital - Perth, WA**:

- **Great opportunity to grow your career across a national network**

A great opportunity exists for someone who is looking to build on their IT/Helpdesk experience and grow their career. We are seeking an **IT Service Desk Analyst** to join our WA IT Service Delivery team based between Joondalup Health Campus or Hollywood Private Hospital.

**The Opportunity**

The IT Service Desk Analyst will be the first point of contact for customer service and technical support to Ramsay Health Care IT users. You will provide responsive and timely diagnostic and troubleshooting of IT incidents to meet the needs of the department’s operational objectives.

Your key accountabilities will include, but are not limited to:

- Provision of responsive and high quality support and incident resolution
- Perform initial analysis, prioritisation and resolution of service requests and referring to senior support where required
- Effectively categorise, communicate and negotiate the priority of service requests and Incidents
- Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete

**About You**

You will display exceptional communication and interpersonal skills that enable you to build positive relationships and provide exceptional customer service to both technical and non-technical people.

As Ramsay Health Care is a multi-site organisation, multiple shifts extend the teams availability across the working day, participation in an on-call roster and travel between locations may be required from time to time.

**Your Essential Skills and Experience**
- Minimum 2-3 years’ experience in an IT support role or helpdesk/service desk environment
- Diploma in IT
- Proven incident analysis and resolution skills
- Demonstrated hardware diagnostic skills
- Computer literacy across Microsoft Office suite of programs and Windows desktop operating systems
- A demonstrated working knowledge of networks (LAN/WAN) and their building blocks
- Current and valid open drivers licence and access to a car

**Desirable Skills and Experience**
- ITIL qualification
- Previous experience working for a large multi-site organisation
- Previous experience working in a health care environment

**Remuneration**

A base annual salary ranging from $70k - $85k + superannuation, based on experience level and qualifications, exclusive of penalties or allowances.

**What’s in it for you?**

**Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.

**Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

**Health and Wellbeing**: Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.

**Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

**The Organisation**

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘**_People Caring for People’_** since 1964.

We believe in a bright future for our company and for every one of our employees - our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

**Requirements**:

- A_ _**National Police** check conducted within the previous 12 months may be asked of you

**To Apply**

Applications close Sunday 5th May 2024

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