Service Desk Analyst

2 weeks ago


Perth, Australia Consolidated Minerals Australia (ConsMin) Full time

**Service Desk Analyst - Copy**:

- Posted: 15/03/2023- Closing Date: 14/04/2023- Job Type: Permanent - Full Time- Location: West Perth Office- Job Category: Information & Communication TechnologyWe have recently created a position for a Service Desk Analyst to join the ICT team in our West Perth head office.

ConsMin is recognised as one of the world’s leading manganese producers. ConsMin’s Pilbara based Woodie Woodie Mine and West Perth Operations headquarters creates jobs for over 400 likeminded, experienced, and talented people who are driven by our Company Values of Dedication, Teamwork, Simplicity, Excellence, and Innovation.

We have recently created a position for a Service Desk Analyst to join the ICT team in our West Perth head office.
- Act as first point of contact and resolution for client reported hardware and software problems; maintain responsibility for logging jobs and escalating appropriately until the job is finished.
- Create, modify, or delete User profiles and accounts in line with staff movements, responsibilities, and company security protocols.
- Install or relocate and configure workstation hardware and software as required by event or planned rollout/changeovers, including afterhours work.
- Procurement of IT infrastructure from suppliers as required.
- Rebuilding workstations to the Standard Operating Environment
- Sharing knowledge of O365 to support users by phone and to assist with awareness.
- Liaising with the external support consultants as required.

**Skills and experience required to be successful in this role**:

- Proven capability in a corporate helpdesk environment
- Experience with Microsoft SharePoint, be design or graphics design.
- Ability to work autonomously and be openly accountable for work practices.
- Practical exposure and some workplace experience in the use of Windows server Operating Systems and Microsoft Exchange as part of workplace duties
- Good interpersonal skills shown especially in a professional standard of verbal interaction with people inside and outside of the business.
- Enthusiastic ‘can do’ attitude demonstrated by a willingness to complete tasks in a timely fashion and to a high standard.

**In return ConsMin offers**:

- Stable long-term career with ongoing career development
- Competitive remuneration package.
- Supportive team that will help you succeed in the role if you’re successful.
- Hotel & HBF corporate insurance discounts.
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