Service Desk Technician

4 weeks ago


Perth, Australia Kinetic IT Full time

**Job no**: OCREQ0022609

**Employment type**: Full Time

**Location**: Perth

**Categories**: Service Desk & IT Support

**About the Opportunity**

We have multiple opportunities for Service Desk Technicians available to work on a 24/7 rotating roster to join our amazing teams.
- Perth CBD locations
- Work on site with our enterprise customers
- Available rosters:

- Monday - Friday business hours
- 24/7 rotating rosters - you will receive 30% loading on top of your salary

**If you were here yesterday, these are some of the things you would be involved in**:

- Providing exceptional customer service remotely
- Remotely troubleshooting and resolving technical issues
- Logging jobs and escalating to cross-functional teams
- Collaborating with other vendors and service providers
- Publishing and reviewing knowledge-based articles.

**Keen to get involved? You’ll just need some of the following**:

- Experience in a customer-centric role
- Top notch communication skills - both verbal and written
- Passion for working in a team
- Ability to stay cool, even when under pressure
- Experience working in a service desk environment (desirable but not essential)

**The Kinetic IT Difference**
- Regular fun company and social events - Sundowner, Family Fun Day, Quiz Night and End of Year Party
- Vendor Exam Support, ITIL V4 Training, Free access to Percipio
- Dedicated professional development reviews every 6 months, with monthly follow ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice
- Ability to work a 24/7 roster - you will receive upto 30% loading on top of your salary

**About Kinetic IT**

**How to apply**

**Advertised**: 02 Jun 2023 W. Australia Standard Time
**Applications close**: 07 Jul 2023 W. Australia Standard Time



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