Service Desk Analyst

3 weeks ago

Perth, Australia Pilbara Minerals Full time

Great People, Great Company, Great Future.

We’re a great Australian success story, having rapidly grown to be a major player in the global lithium market. Our Pilgangoora lithium Operation is one of the largest, hard-rock lithium operations in the world and we’re continuing to expand.

**THE OPPORTUNITY**:
Reporting directly to the Service Delivery Lead, the Service Desk Analyst will provide remote and onsite diagnostic, guidance and support to internal and external customers with IT problems and issues.

This is a permanent full-time role based at our Corporate office in West Perth.

Key responsibilities include but are not limited to:

- Receiving and handling requests for service and incidents, following agreed procedures ensuring record hygiene is maintained within KPI thresholds
- Promptly identifying and prioritizing incidents causing service interruptions for action or escalation
- Adhering to incident, problem and change management policies, processes and procedures
- Participating in future on-call roster for the service desk to provide after business hours coverage for priority incidents when the needs arise
- Contributing to continual service improvement initiatives
- Maintain and update knowledge base and work instruction documentation
- Commitment to delivering high levels of customer service
- Adhere to all company policies and procedures
- Role modelling and demonstrating Pilbara Minerals values

**ABOUT YOU**:

- Tertiary qualified in information technology, computer science or similar
- Certified Microsoft professional and other industry certifications highly regarded
- Some exposure to working in a similar role
- Experience in customer service environment is highly regarded

**WHAT WE OFFER**
- Excellent remuneration package and eligible to participate in the company’s quarterly and annual incentive schemes.
- Flexible working arrangements
- Paid Parental Leave
- Paid Community Leave
- Competitive Remuneration
- Career opportunity

**WHAT WE STAND FOR**
- Great people
- Think, do, achieve
- Safety matters
- Quality products
- Valuing our partners
- Making a difference in the world

**PROMOTING DIVERSITY**

Pilbara Minerals recognises that talented people come from diverse backgrounds, who can contribute to our successes in different ways. We are an Equal Opportunity Employer and strongly recommend women and Australian indigenous people to apply.

**OUR RECRUITMENT PROCESS**

As part of our recruitment process, we require a pre-employment medical, drug and alcohol screen and a National Police Clearance.

Short listing for this role will commence immediately.

**We respectfully request agencies not to forward unsolicited resumes unless requested.**

**ACKNOWLEDGEMENT OF COUNTRY**

Pilbara Minerals respectfully acknowledges the Nyamal and Kariyarra People of the Pilbara, and the Whadjuk Noongar People of the Perth region who are the traditional owners and first people of these lands. We would like to pay respect to the Elders past, present and emerging for they hold the memories, the traditions, the culture and hopes of the Nyamal, Kariyarra and Whadjuk Noongar Peoples.

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