Client Relations Manager

9 months ago

Sydney, Australia Link Group Full time

**Overview**:
Join Orient Capital as a Client Relations Manager (CRM) within our Client Relations Management team. Reporting to the Head of Client Relations, you will take on a pivotal role in managing a portfolio of clients, providing proactive support for services delivered through our cutting-edge platform, miraqle.

As a Client Relations Manager, you will collaborate closely with senior management to support and align with strategic objectives. Your role involves executing and implementing reviews across the client base, ensuring adherence to client SLAs, and contributing to the team's annual client retention and revenue goals.

**Key Responsibilities**:

- Collaborate closely with senior management to support strategic objectives.
- Assist the Head of Client Relations in executing client reviews.
- Ensure adherence to client SLAs for annual retention goals.
- Maintain an internal CRM database.
- Demonstrate commercial awareness to identify business opportunities within your client portfolio, driving retention and maximizing revenue.
- Potential for domestic travel and attendance at industry events.

**Experience & Attributes**:

- Proven client-facing or Account Management experience.
- Demonstrated experience within and knowledge of the financial markets industry.
- Understanding of Investor Relations, Corporate Access, or Equity Markets highly regarded.
- Confident communicator with strong written, presentation, and analytical skills.
- Excellent attention to detail and a confident telephone manner.
- Ability to thrive in a dynamic, deadline-driven environment.
- Team player with proactive and independent capabilities.
- Intermediate to advanced skills in Word, Excel, Outlook, and PowerPoint.

**What’s It Like to Work Here?**

Join a workplace valuing diversity, inclusion, flexibility, and blended working. At Orient Capital, prioritize your health and well-being. As part of Link Group, we offer a supportive culture fostering continuous learning, skill development, and various benefits:

- Salary sacrificing via Superannuation.
- Paid parental leave scheme.
- Employee discounts, including health insurance.
- Hybrid working model.
- Volunteer leave.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

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