Client Relations Manager

2 months ago

Sydney, Australia Rehab Management Full time

Work on a highly established, well-tenured team under an exceptional manager
- Voted #4 Best Place to Work in Australia 2024 in Healthcare by AFR
- Manage an impressive account & support business growth through your work

**Rehab Management **are a nation leading Occupational Rehabilitation provider. Rehab Management is part of the Arriba Group a family of privately owned Australian companies providing allied health and employment services. We are dedicated to empowering the lives of our clients and customers through the delivery of person centred, quality-oriented rehabilitation services. We are committed to providing our people with exceptional support and guidance to help our clients achieve their fullest potential.

At Rehab Management, part of the Arriba Group, we excel in evidence-based workplace rehabilitation and health solutions. We work across all personal injury compensation schemes and partner with employers to provide early intervention and prevention services. Our multidisciplinary team delivers top-tier, client-focused services, with innovation driving our efforts. By joining us, you’ll be part of a team making a meaningful difference in people's lives and partnering with confidence.

**WHY WE LOVE WORKING AT REHAB MANAGEMENT**.
- We **invest in our people**:

- highly experienced managers & the best onboarding in the industry
- We **value work/lifebalance**:

- 4 "You" days extra leave, pet, volunteer & parental leave + flexible working opportunities
- We **reward your hard work**:

- 15% yearly bonus on base
- Availability of pool cars
- We shake things up - we are **innovators & disrupters. **We have featured in AFR’s top 10 most innovative companies for 5 consecutive years
- Our service to clients is multi-award-winning - **work with us and work with some of the best in Australia**

**The Role**
Reporting to the State Manager, the Client Relations Manager - Insurance for NSW is responsible for a combination of customer relationship management, new business, quality management, coaching and mentoring consultants, and company-wide strategic business planning and forecasting activities.

Managing an established insurance portfolio, you will bring a broad network and outlook with the expertise to see opportunities, gain access, evaluate value and acquire new accounts.

The Client Relations Manager will support our team to ensure service delivery meets KPIs including (but not limited to): customer SLAs, customer relationship outcomes, ensuring RTW performance is above the Icare benchmarks, quality assurance, compliance with internal policies and procedures and service delivery outcomes

**WHAT YOU NEED TO JOIN US**
- Minimum of 5 years' experience and exposure to the NSW Workers Compensation framework, including work with NSW Government agencies
- Tertiary qualifications in Allied Health (Occupational Therapy, Physiotherapy, Exercise Physiology, Rehabilitation Counselling or Psychology) + valid registration
- Project management skills
- Strategic and National experience and mindset (cross border referrals and tenders)
- Excellent written and verbal communication skills
- Experience in client relations, operational, account and project management
- Excellent management and organisational skills
- Demonstrated experience in account growth, acquiring new and managing existing business
- Strategic planning and execution
- Exceptional influencing, negotiation and presentation skills
- Strong understanding of tendering for business & contract implementation

**APPLY**
- A current Australian driver’s license and satisfactory police check to meet the requirements of the role. Mandatory COVID-19 vaccinations will be required for this position, in accordance with relevant Public Health Orders across all States and Territories. In these circumstances, evidence of vaccination will be required prior to an offer of employment._

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