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Client Relations Manager, Orient Capital

4 weeks ago

Sydney, Australia Link Group Full time

**Overview**

The Client Relations Manager (RM) will work within the Client Relations Management (CRM) team and will report directly to the Head of Client Relations.

Having primary responsibility for a portfolio of clients, the RM will proactively provide ongoing client support for a wide range of services delivered through Orient Capital’s delivery platform miraqle.

Client users range from Senior Executives and Investor Relations Professionals to Company Secretariat professionals.

**Key Accountabilities and main responsibilities**

The RM’s main duties and responsibilities will also include:

- Working closely with the senior management to support and assist with the strategic objectives
- Assisting the Head of Client Relations to execute and implement reviews across the client base
- Ensuring all client SLA’s are met, thus assisting with and contributing to the team’s annual client retention goal
- Maintenance of an internal CRM database
- The RM will be commercially aware and help identify business opportunities through understanding client needs, looking for opportunities to promote the broader Link Group product suite to compliment the client’s existing services and ultimately, maximise revenue.
- Domestic travel will be required from time to time to meet client requirements. The RM will also attend relevant industry events.

**Experience & Personal Attributes**
- Experience working in a client facing role
- Experience in financial markets and account management is an advantage.
- Experience or proven understanding of Investor Relations, Corporate Access or Equity Markets will be highly regarded.
- Confident and professional communicator, with strong written, presentation and analytical skills
- Strong attention to detail; confident telephone manner
- Ability to prioritise work to tight deadlines and cope under pressure
- A team player, capable of working proactively as well as independently
- Educated to graduate level
- Intermediate to advanced in Word/Excel/Outlook/PowerPoint

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.