Administration Officer/patient Scheduling

2 months ago

Perth, Australia Icon Group Full time

**Administration**

**Perth**

**Full Time**

**Icon Cancer Centre Australia**

**Join Our Team as a Patient Scheduling Coordinator in Radiation Oncology**

In this dynamic role, you'll be at the heart of patient care, managing and coordinating the scheduling of radiation therapy procedures using ARIA for Radiation Oncology. You’ll work closely with patients and their healthcare teams, including allied health, radiation oncology, medical oncology, radiation therapists, and nursing staff, ensuring seamless communication and collaboration across departments.

Your responsibilities will include scheduling radiation therapy simulations and treatment appointments, appointments with medical and nursing teams including subsequent and follow up appointments, managing these appointments around other patient activities including chemotherapy and allied health appointments, In doing so, you will prepare a seamless patient schedule and will be a key point of contact, communicating with patients and their families in person and over the phone, ensuring they receive timely appointments that meet their needs. This role is essential in helping us meet important deadlines and waiting time targets, all while maintaining the highest standards of professionalism and patient care.

If you're passionate about providing exceptional service, thrive in a fast-paced multidisciplinary environment, and want to make a real impact in the lives of those undergoing cancer treatment, we’d love to have you on our team

**Key responsibilities**:

- Primary oversight for radiation therapy scheduling and bookings
- Provide information to patients regarding preparation for radiation therapy simulation and other upcoming appointments under the direction of the radiation oncologist & radiation therapist.
- Schedule and document accurately in multiple EMR, billing, and computer systems.
- Assist with transportation communication and coordination with outside entities.
- Retrieve and scan patient records and forms into appropriate EMR systems
- Professional communication: answers the phone call, coordinates communication, provides information in accordance with established policies.
- Establish and maintain effective professional working relationships with internal and external customers.
- Provide and maintains patient confidentiality and follows all organisational policies and procedures.
- Other duties as requested by the RT manager, Admin Manager, s or Oncologists.

**_About You:_**
We are looking for someone with excellent communication skills and the ability to work as part of a team while also managing your own workload. This is a chance to truly own this role and create a positive and dynamic relationship with a wide range of stakeholders who will rely on your excellent time and task management. The role requires a considerable amount of computer work using specialist Oncology systems eg. ARIA for scheduling in addition to the general use of systems such as Charm for medical oncology scheduling. A knowledge of these systems would be an advantage, although training will be provided.
- Ability to provide positive services and interactions with both internal and external customers.
- Multi-tasker, detail -oriented, with the ability to keep up in a fast-paced environment, and adaptable to organisational changes.
- Prioritises work to ensure all details are addressed and complete documentation is entered into the system.
- Supports principles of continuous improvement with enthusiasm and energy.
- Strong computer, problem solving, and organizational skills.** **Word, Office, Excel & ability to learn new systems quickly.
- Ability to work within a team environment** **and independently as necessary.
- Excellent verbal communication, interpersonal, and telephone skills.
- Ability to work in a fast-paced medical clinic.

**_Education and Experience:_**
- High school graduate or equivalent
- Minimum 1 year of medical admin experience; Oncology preferred

**About Icon**:
Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand, Asia and UK. With over 3500 employees our Australian cancer services division is made up of 6 day oncology hospitals, 32 radiation oncology centres and 10 comprehensive centres offering, medical oncology, haematology and radiation oncology services under one roof. The group also encompasses chemotherapy compounding services and pharmacy.

Icon is dedicated to providing exceptional cancer care to communities across Australia. Given the size of Icon, we can provide extensive opportunities within an ideal environment to progress your career, access far reaching opportunities and be part of an innovative market leader at the forefront of cancer care.

**_Here’s why our people choose us:_**
**Purpose, at Pace**: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
**Impact, at S

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