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Contact Centre Officer

5 months ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/ST0022**Title**:

- Contact Centre Officer - Federal Government**Category**:

- Office Administration**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 6 Months**Description**:
Contact Centre Officer - ASAP start
- **Federal Government**:

- **Canberra + flexible working arrangements**:

- **6 month contract with possibility of an extension**

One of Australia's leading Federal Government departments are looking to engage a contact centre officer to support the mission by providing first point of contact enquiry services for all the departments Stakeholders. The role is based in Canberra, ACT. The successful **Contact Centre Officer **will be offered a 6-month contract with possibility of an extension.

The successful** Contact Centre Officer **will be responsible for, but not limited to:

- Use enquiry management technology to manage and log enquiries
- Refer complex enquiries to relevant regulatory areas within the department
- Contribute to team process improvement projects

The successful **Contact Centre Officer **will have experience in the following:

- Good Oral and written communication skills
- Experience working in a call centre/customer service environment is desirable.
- Experience helping others to find solutions, often to complex issues
- Experience working in a team environment