Service Desk Analyst

2 weeks ago

Brisbane, Queensland, Australia Anglicare Southern Queensland Full time
Job Title: Service Desk Analyst

Anglicare Southern Queensland is seeking a skilled Service Desk Analyst to join our ICT team based in Fortitude Valley. As a Service Desk Analyst, you will be the first point of contact for users experiencing IT issues, providing timely and professional support to resolve their problems.

Key Responsibilities:
  • Provide 1st level IT support and act as the first point of contact for user issues.
  • Provide onsite and remote assistance in resolving helpdesk calls, and escalate critical and unresolved issues when required.
  • Respond to all issues in a timely, professional, and courteous manner and prioritize issues depending on criticality and nature.
  • Document, log, and monitor support desk issues and follow-up activities. Provide updates as to the status of calls.
  • Install software & utilities on client devices and servers. Provide hardware and peripheral installation as required.
  • Respond to health-check and system monitoring events, and escalate issues as appropriate.
  • Monitor system operations and performance, analyze and report on trouble trends and develop improvements where issues arise.
Requirements:
  • Qualifications in IT or similar (desirable).
  • Experience in assisting end users with various ICT issues, preferably within a large organization.
  • Ability to communicate both technical and non-technical information at all levels.
  • Excellent interpersonal skills, including problem resolution, negotiation, and influencing.
  • Enthusiastic and energetic attitude with the ability to work calmly under pressure and effectively manage a high workload.
  • Excellent time management and prioritization skills.
Why Join Anglicare Southern Queensland?
  • Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.
  • Great flexibility, work-life balance, flexible hours, and hybrid work from home (WFH) model.
  • 11.5% Super.
  • Salary Packaging - get up to $15,900 of your salary tax-free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition, and more.
  • In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation, etc.).
  • Enjoy the potential tax savings of a Novated Car Lease.
  • Employee Discounts at some of Australia's leading retailers.
  • 6% Bupa Health Insurance Discount.
  • Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
  • Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.
  • Opportunities to purchase additional annual leave.
  • Pastoral Care Support & Employee Assistance Programs.
  • Free annual Flu vaccinations.

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