Front Office Manager

7 months ago


Brisbane, Australia Oaks Hotels Full time

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

We are currently seeking our new Front Office Manager at hotel property
- The Milton. We are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

**Responsibilities include**:

- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Availability to work shifts between Monday to Sunday
- Immaculate personal presentation.
- Professional interpersonal and communication skills.
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Conducting guest arrivals and departures
- Complete daily administration duties.
- Provide personalised and proactive guest service.
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting.
- Effectively manage team roster to meet budgets.
- Support Hotel Manager with recruitment

**Qualifications** To be successful in this role you will have**:

- Previous experience working in the Hotel Front Office
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Front office management or supervisory experience
- Understanding of Trust accounting
- A passion for delivering exceptional, pro-active customer service.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive hourly rate
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor Hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, NIB insurance discounts
- Promotion opportunities across Minor Hotels globally
- Career development / progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.


  • Front Office Manager

    7 months ago


    Brisbane, Australia Grupo Mantra Full time

    Located on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest in resorts in Cairns, with a mixture of corporate and leisure guests. It offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here...

  • Front Office Manager

    2 weeks ago


    Brisbane, Australia SOFITEL Full time

    **Company Description** Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them...

  • Front Office Manager

    2 weeks ago


    Brisbane, Australia SOFITEL Full time

    Company DescriptionBelong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to...

  • Front Office Manager

    6 months ago


    Brisbane, Australia Frontline Recruitment Full time

    Embark on a rewarding journey as a Front Office Manager with this regional resort. Join the team in shaping unforgettable memories for guests while embracing the tranquil charm of the regions picturesque surroundings. **About the Company**: Discover a captivating escape nestled in the heart of the region's natural beauty. At this renowned regional resort,...

  • Front Office Manager

    2 weeks ago


    Brisbane City, Australia SOFITEL Full time

    Job DescriptionA remarkable opportunity awaits for a Front Office Manager to join the prestigious team at Sofitel Brisbane Central. As the welcoming face of our luxury hotel, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences that reflect Sofitel’s commitment to excellence.Oversee and...

  • Front Office Manager

    6 months ago


    Brisbane, Australia AccorHotel Full time

    **Company Description** Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms....


  • Brisbane, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301066 **Location**: Brisbane About Us About the Role Stamford Plaza Brisbane is currently seeking a full time Front Office Assistant Manager/ Front Office Duty Manager to join our Front Office Department. This role will suit a hospitality-driven professional that possesses the initiative and ambition to lead a dynamic team. It will be an...

  • Front Office Manager

    6 months ago


    Brisbane, Australia AccorHotel Full time

    **Company Description** “Hospitality is a work of Heart”** at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible. There is a unique opportunity for an experienced guest experience professional to join our leadership team as **Front Office Manager**...


  • Brisbane, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024051277 **Location**: Brisbane About Us About the Role We are currently seeking an Duty Manager to join our amazing team in the Front Office Department. Reporting to the Rooms Division Manager you will be supporting the Front Desk, Concierge and the Communication Teams in their daily operations. As the manager on duty you will be expected...

  • Front Office

    6 months ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24036252 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...


  • Brisbane, Australia Crystalbrook Collection Full time

    A dynamic, inclusive and guest centric working environment - Full time hours over 7 day roster - Great range of benefits available with continuous professional development **Crystalbrook Vincent sits beautifully in Howard Smith Wharves and embraces the Brave and Bold in everything we do, we are seeking a talented and passionate Full-Time Assistant Front...

  • Front Office Director

    2 weeks ago


    Brisbane, Queensland, Australia SOFITEL Full time

    Sofitel Brisbane Central: Exceptional Guest Experiences">We are seeking an exceptional Front Office Manager to lead our team at Sofitel Brisbane Central, a luxurious hotel in the heart of Brisbane. As a Front Office Manager, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences.">Key...

  • Operations Manager

    4 weeks ago


    Brisbane, Queensland, Australia Grupo Mantra Full time

    Company Overview:Mantra Pandanas, a prominent waterfront hotel in Darwin's CBD, boasts an unparalleled location in Australia's Top End. This award-winning property features spacious rooms with harbour views, a stylish restaurant and bar, and a resort pool, making it a sought-after destination for both leisure and corporate guests.About the Role:We are...


  • Brisbane, Queensland, Australia MERCURE Full time

    Lead Front Office Team MemberMercure is seeking a highly motivated and experienced Front Office Manager Leader to join our team. As a key member of our hotel staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front office.About the Role:We are offering an attractive salary in the range of...

  • Duty Manager

    4 months ago


    Brisbane, Australia Brisbane Marriott Full time

    **The Role** Brisbane Marriott is currently looking for a Full time Duty Manager (Front Office), to join the professional and dynamic Front Office team. This full time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department. **Key Responsibilities...


  • Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

    **The Opportunity** **About the Role** The Front Office Duty Manager is responsible and accountable for overseeing our Front Office Administration and Reception operations where the key role will be focused on Customer/Groups Service and coordinating frontline services including Resort Porters in the absence of upper management of the Front Office...

  • Front Office Manager

    6 months ago


    Brisbane, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Front Office Manager

    6 months ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24094554 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Our Company** **Our Brand** Four Points by Sheraton Brisbane welcomes you to 4.5-star...


  • Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

    **The Opportunity** **About the Role** The Front Office Duty Manager is responsible and accountable for overseeing our Front Office Administration and Reception operations where the key role will be focused on Customer/Groups Service and coordinating frontline services including Resort Porters in the absence of upper management of the Front Office...


  • Brisbane, Queensland, Australia Stamford Hotels and Resorts Full time

    About UsStamford Plaza Brisbane is a 5-star luxury hotel located on the banks of the Brisbane River and boasts a unique location in the city.The hotel features stunning river views from all 252-guest rooms, as well as eight magnificent function rooms used for corporate events, weddings, and other special occasions. In addition to its luxurious...