Front Office Manager

6 months ago

Brisbane, Australia AccorHotel Full time

**Company Description**
Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features some amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar as well as KG Bar, Expresso Bar and an Executive Lounge.

Reporting directly to the Hotel Manager, this hands-on position will see you drive the performance of Front Office Operations including Concierge, Front Desk and Night Audit.

**You will**:

- Ensure the smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
- Be responsible for shaping a “Can do, Guest Obsessed Culture” to support the achievement of key financial indicators.
- Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests, anticipate their needs, and go above and beyond to create memorable moments.
- Have a genuine passion for bringing out the best and building the capabilities of the team, enjoy being guest facing and taking the guest experience to the next level.
- Be financially aware and have a working knowledge of managing P&L performance for example via cost effective rostering.
- Lead the team by example with impeccable grooming and presentation.
- Have a passion for creating exceptional experiences for our guests.
- Understanding emergency response procedures

**Qualifications**
- Be guest obsessed and passionate about team development, Guest loyalty and have an eye for the little things.
- Have previous experience as a Front Office Manager or Assistant Front office manager/Senior Duty Manager within the hospitality industry.
- Be deadline driven and ensure the highest standards within your department.
- Have previous experience working in a large 4-5 Star property.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Have a sound understanding of Opera property management system or
- Hold a current RSA and First Aid Certificate equivalent.

**Additional Information** What’s in it for you?**
- Competitive remuneration package.
- Access to worldwide benefits through ACCOR (70% off in accommodation and 30% off in restaurants)
- Hotel Specific Benefits such as onsite parking, team member discounts and complimentary dry cleaning.
- Career opportunities across the ACCOR network.
- Dry cleaning and more

If you're ready to make your mark in the dynamic world of hospitality and help us redefine what it means to stay with Pullman & Mercure King George Square, we invite you to apply.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work with Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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