Regional Customer Support Sales Manager

4 months ago

Ballarat, Australia Brandt Tractor Full time

**ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY IN SALES?**

As a business, we are in an exciting growth phase and as such are looking to add a Regional Customer Support Sales Manager to join our budding team in our Ballarat Head Office location.

**About Us**:
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support with dealerships across Australia, New Zealand and Canada. Brandt's mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Brandt to keep them moving forward, with remarkable customer service and industry-leading brands such as John Deere.

Brandt is growing with over 800 employees across Australia and New Zealand and counting, we are an industry leader in supporting our local communities and farmers with any agricultural equipment needs.

**About the role**:
This position is responsible for managing, motivating, and mentoring Customer Support Advisor's to achieve annual sales goals and ensure customer satisfaction in the designated region. This position will focus on the product support needs of Brandt customers to ensure we are selling and delivering all of our product support solutions and offerings.
- DUTIES & RESPONSIBILITIES_
- Develop Annual Business plans strategies within the assigned region with objectives to achieve sales and margin growth.
- Educate and direct the CSA's to ensure all of Brandt's product support initiatives are promoted within the region.
- Manage CSA processes such as Call reporting, CRM, and target setting.
- Assist CSAs with customer calls and key accounts.
- Establish key KPI's for CSA's and measure on a monthly basis.
- Analyze and implement proper coverage for the region.
- Engage directly with the larger accounts in the region to promote Brandt's full product support offering.
- Provide feedback on regional industry trends:

- Identify growth opportunities.
- Initiate new offerings.
- Promote existing offerings.
- Market Intelligence on competition, customers, and segment trends.
- Analyze sales and margin data to identify opportunities.
- Analyze Reports to provide insight and feedback to guide performance of CSA's and branches.
- Identify new product opportunities and work internally to supply.
- Enthusiastic, energetic, and goal-driven.
- Proven ability to build and grow sales in a team environment.

**_About you: _**

You will be passionate about enabling success at a corporate and individual level. You will have a knack for identifying and capitalizing on opportunities, with the influential and inspirational qualities that draw others along for the journey.
- Experience in sales management and the ability to drive the sales process from inception to close.
- Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance.
- Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers.
- Ability to recruit, train, and motivate a team to pursue and grow the business. Strong communication, presentation, and interpersonal skills.
- Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously.
- Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win”.
- Strong collaboration and relationship building skills to drive results through motivating and influencing.
- Ability to travel as needed.

**_What we offer: _**
- Competitive salary and incentive earning scheme.
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development
- Advancement Opportunities within the organisation
- Employee Assistance Program
- Great working environment

**IF YOU ARE READY TO ADVANCE WITH BRANDT, APPLY NOW

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