Guest Services Manager

3 days ago

Rouse Hill, Australia Assetlink Full time

**Introduction**:
About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

Assetlink’s many years of experience allow us to translate the strategic needs of the client into contract delivery and proactively influence positive operational outcomes. We offer complete administrative and managerial support and invest in training & development which provides the pathway to building the Assetlink culture and sets us apart from our competitors.

An exciting opportunity has become available for a professional, organised and customer focused Guest Services Manager - Facilities Manager to work with one of Assetlink’s premier clients located in Rouse Hill, NSW. In the Hills District, approximately 35 kms from Sydney CBD - Rouse Hill Town Centre is an incredibly unique setting; it is a true town centre with streets, hidden laneways, a Town Square, outdoor dining and entertainment, and a mix of indoor and outdoor spaces for guests to enjoy The role presents an opportunity to cement a professional legacy piece, as Rouse Hill Town Centre also commences Australia’s largest post-COVID shopping centre development.

You will oversee and manage the operations of the cleaning, security, maintenance and concierge teams and deliver an exceptionally high level of service. In your role, you will be embedded with the Client, working closely to ensure our goals and visions are aligned.

**Description**:
**What you will be doing**:

- Provide strong leadership, coaching, mentoring and inspiration to enable your multi-disciplined teams to perform to their full potential.
- Manage the concierge, security, maintenance and cleaning teams in the performance of their roles, while also delivering holistic customer service excellence
- Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
- Ensure compliance with contract requirements and collaborate with all stakeholders.
- Identify opportunities to provide innovation and value-add for the client
- Oversee all financials and control the P and L
- Identify any problem areas affecting your area of responsibility and develop, implement, and monitor appropriate strategies to address these issues
- Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements

**Skills and Experiences**:
**You will have**:

- Passion and commitment to deliver customer service to the highest standard
- Experience in managing a team, performance management and employee relations experience
- Ability to give direction, as well as being able to motivate your team
- Demonstrated client relationship management experience
- Strong influencing skills and the capacity to deal with issues proactively
- Excellent communication and presentation skills both written and verbal
- Ability to lead in a Culturally and Linguistically Diverse Environment (CALD)
- Facilities management experience and a background within a retail/commercial environment
- Strong financial / business acumen and exceptional attention to detail
- High standards of personal grooming, presentation, and professional conduct
- Ability to work flexible hours to support your team and the client
- Competent computer skills are a necessity
- Familiar with OHS practices and legislation
- Fully vaccinated in COVID-19

An exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour, and the general well-being of personnel.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

**Assetlink’s Diversity Commitment**:
Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth.

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