Guest Services Manager
3 weeks ago
**What you will be doing**:
- Provide strong leadership, coaching, mentoring and inspiration to enable your multi-disciplined teams to perform to their full potential.
- Manage the concierge, security, maintenance and cleaning teams in the performance of their roles, while also delivering holistic customer service excellence
- Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
- Ensure compliance with contract requirements and collaborate with all stakeholders.
- Identify opportunities to provide innovation and value-add for the client
- Oversee all financials and control the P and L
- Identify any problem areas affecting your area of responsibility and develop, implement, and monitor appropriate strategies to address these issues
- Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements
**Desired Skills and Experience**:
**You will have**:
- Passion and commitment to deliver customer service to the highest standard
- Experience in managing a team, performance management and employee relations experience
- Ability to give direction, as well as being able to motivate your team
- Demonstrated client relationship management experience
- Strong influencing skills and the capacity to deal with issues proactively
- Excellent communication and presentation skills both written and verbal
- Ability to lead in a Culturally and Linguistically Diverse Environment (CALD)
- Facilities management experience and a background within a retail/commercial environment
- Strong financial / business acumen and exceptional attention to detail
- High standards of personal grooming, presentation, and professional conduct
- Ability to work flexible hours to support your team and the client
- Competent computer skills are a necessity
- Familiar with OHS practices and legislation
- Fully vaccinated in COVID-19
An exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour, and the general well-being of personnel.
In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.
**_Assetlink’s Diversity Commitment:_**
**_Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth._
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