Hotel Receptionist

4 months ago

Rooty Hill, Australia West HQ Full time

Novotel Hotel is a global leader in the hospitality industry, offering a blend of comfort, modern amenities, and exceptional service. We are dedicated to creating memorable experiences for our guests and are seeking a friendly and professional Guest Services Agent to join the team.
- **
Free Gym Membership and pool access to the largest fitness facilities in Western Sydney, ONE55**:

- ** Complimentary lunch or dinner**:

- ** Ongoing discounts precinct wise**:

- ** Free secure parking**

As a Guest Services Agent you will be the first point of contact for our guests, playing a crucial role in ensuring a warm and welcoming atmosphere. You will handle check-ins and check-outs, address guest inquiries, and provide top-notch service to enhance the overall guest experience.

**To be considered for this role, you will need**:

- Experience in the same or a similar role within the Hotel Industry
- A passion to deliver great customer service
- Excellent personal presentation and conduct
- Superior communication skills
- Intermediate computer and Microsoft suite experience
- Experience working with PMS, Opera or Fidelio
- Availability days, nights and weekends (flexible rosters)
- Responsible service of Alcohol competency card (or willingness to obtain)
- Full Australian work rights

If you are enthusiastic about providing outstanding guest service, we want to hear from you

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