Knowledge Writer

3 weeks ago

North Lakes, Australia Auto & General Holdings Full time

**The role**

As our new Knowledge Writer you will be responsible for driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team.

You will:

- Support the Recoveries & Settlements business functions with composing and maintaining technical workflows and procedures in HIYA
- Develop, deploy, and maintain best practice knowledge in order to sustain or improve the capability and effectiveness of Recoveries & Settlement
- Work with key stakeholders and SMEs to complete regular reviews of procedures, ensuring knowledge is always being refreshed and kept up to date
- Foster effective relationships with key stakeholders to support engagement, gathering feedback, addressing concerns and ensuring the smooth implementation of procedures
- Support as a Recoveries & Settlements Change Champion/Knowledge expert to identify department, cross functional impacts and implement and embed knowledge changes as required
- Monitor and identify continuous improvement opportunities for Recoveries & Settlements

**What experience you’ll bring**
- Demonstrated experience in technical writing including producing, reviewing and documentation to a high standard specific to process and procedure writing
- Proven ability to translate complex information into a clear and logical written format
- Excellent analytical, problem solving and decision making skills along with exceptional communication and interpersonal skills, and the ability to liaise effectively with various stakeholders
- Excellent time management, planning, and prioritisation and the ability to manage changing priorities

**Our Perks**
- **Location**:North Lakes**This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
- **Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Knowledge Writer

    3 months ago

    North Lakes, Australia Auto & General Insurance Full time

    **The role** As our new Knowledge Writer you will be responsible for driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team. You will: - Support the Recoveries & Settlements business functions with...

  • Knowledge Writer

    3 months ago

    North Lakes, Australia Auto & General Full time

    The role As our new Knowledge Writer you will be responsible for driving operational excellence to support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures across the Third-Party Recoveries & Settlements team. You will: Support the Recoveries & Settlements business functions with composing...

  • Insurance Knowledge Writer

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    About the RoleWe are seeking a highly skilled Insurance Knowledge Writer to join our team in Sydney, Australia.Job Description:This full-time position involves creating and maintaining technical workflows and procedures to support operational excellence in our client's Recoveries & Settlements Team.Create and maintain knowledge content to drive continuous...

  • Experienced Knowledge Writer

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryWe are seeking a skilled Knowledge Writer to join our team at Auto & General, driving operational excellence in motor claims procedures.About UsAuto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.Key...

  • Content Writer

    1 month ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    We are seeking a skilled Content Writer to join our client's Recoveries & Settlements Team. As a key member of the team, you will play a crucial role in driving operational excellence and delivering exceptional service.The ideal candidate will have experience in technical writing, with a proven ability to translate complex information into clear and logical...

  • Senior Insurance Content Writer

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Fuse Recruitment is a specialist recruitment agency for the insurance industry, seeking a talented Senior Insurance Content Writer to join their team in Australia.Job SummaryWe are looking for an experienced Senior Insurance Content Writer to work with our clients across various aspects of insurance, including broking, underwriting, and claims. The ideal...

  • Technical Writer

    6 months ago

    North Sydney, Australia Equifax Full time

    **What you’ll do?** Equifax A/NZ is on a transformation journey where we will combine a configurable data fabric with a multi cloud strategy, to deliver streamlined access to our data via standardised API’s, and an unmatched level of security. The Knowledge Management Consultant will work across cross functional teams to review and develop work...

  • Process Optimization Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    About Our ClientOur client is the fastest growing major domestic insurer in Australia, renowned for its work-life balance and employee satisfaction.This multi-award-winning company is associated with well-known brands under its national umbrella and has a fantastic reputation.The Recoveries & Settlements Team is seeking a highly skilled Knowledge Writer to...

  • Operational Excellence Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Unlock your potential as an Operational Excellence Specialist in our dynamic Third-Party Recoveries & Settlements team.About the RoleWe are seeking a skilled Knowledge Writer to drive operational excellence and support delivering exceptional service and strong cost outcomes through continuous improvement of motor claims procedures.You will:Support the...

  • Content Strategist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Summary\We are seeking a skilled Knowledge Writer to join our team at Auto & General, Australia's fastest-growing major Motor and Home insurer.\This is an exciting opportunity for a driven individual to drive operational excellence across the Third-Party Recoveries & Settlements team, supporting exceptional service and strong cost outcomes through...

  • Features Editor

    3 months ago

    North Sydney, Australia The Australian Financial Review Full time

    **Company Description** The Australian Financial Review has played a central role in informing and charting the business life of the nation since 1951. In 2024, The Financial Review remains the essential daily habit of business decision makers, investors and those who promote national prosperity. The nation’s most-trusted newspaper brand has become a...

  • Head of Scripted

    3 months ago

    North Sydney, Australia BBC Full time

    Production Management- Permanent - Full Time- Sydney, AU, NSW 2060- BBCS Australia Pty Ltd- Job Closing Date: 9/10/2024**THE ROLE**: **Summary**: **Job Title**: Head of Scripted, Production ANZ **Location**: Sydney Office (McMahons Point) **Reporting to**: General Manager and Creative Director, Production ANZ **Job Purpose**: Develop a slate of scripted...