Head of Business Service Owner

6 months ago

Sydney, Australia HSBC Full time

-Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

In this role, you are responsible for overseeing and managing each of HSBC’s critical and material business services end to end, which includes risk, control effectiveness and resilience of that service. You will report to Head of Product Operations.

Your main responsibilities will include:

- Ownership of the end-to-end (E2E) delivery of a service, including service continuity plans, and reporting the status of it through appropriate governance
- Oversight and execution of process map reviews in adherence to schedule and defined process ensuring maps are reviewed with any changes are identified, maps are updated (where required), signed-off and reported through governance.
- Oversight review, setting & testing of Impact Tolerance Statements, scenario selection & testing, self-assessment and agree associated metrics & thresholds to ensure services meet and stay within Operational Resilience requirements.
- Lead and support WPB on any second line (Compliance Assurance) or third line (Audit) reviews, co-ordinating WPB resource during the review stage, the agreement of any action plans and the oversight of the execution.
Requirements

To be successful in this role, you will need:

- Bachelor’s degree or Post Graduate qualification in a Finance and/or business-related field.
- 10 years plus experience in Risk / Product Management function in financial services, preference for retail banking experience
- Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc.).
- Thorough understanding of retail deposit operations, pertinent regulations impacting retail banking
- Excellent communication skills and proven stakeholder-facing experience, ideally with both technical and non-technical stakeholders.
- Strong, problem-solving, and analytical, skills.
- Demonstrated experience in leading a process improvement program and project management.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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