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Service owner

1 month ago

Sydney, Australia Westpac Group Full time

All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.

  • Permanent role
  • Sydney based

How will I help?

Working within the Technology, Credit Decisioning, Risk Technology the Service Owner is a bridge between key business stakeholders (or customers) and an Agile development team, managing the value delivered by the team, ensuring that it aligns with the overall service strategy. The Service Owner is accountable for getting the team to develop the right thing, while the team is accountable for developing it the right way.

Primarily this will support the design and development of PowerCurve Strategy Manager (PCSM) and Data Link Manager (DLM), using products from Experian and Equifax. The solutions delivered are part of  the origination processes for Westpac’s high volume lending products for Mortgages, Credit Cards, Personal Loans and Business Lending.

This role sits within the Credit Risk Technology team report under Risk & Group Business Units (GBU) technology. GBU is diverse covering many areas like HR, Operations, Property, Financial Crime to name a few. Working within this wider team presents a unique opportunity to engage and understand a wide range of business areas, their technology and challenges.

Role responsibilities include: 

  • Support the Service Owner Lead, by executing on the overall service strategy and the voice of the customer.
  • Manage the Ways of Working between the different squads suggesting and incorporating improvements 
  • Work with the Senior Service Owner to consider the resourcing requirements and profile of the team
  • Managing each incoming Engagement Request from inception/initiation through to the delivery of an estimation, and finally to the approval and handover of the Engagement, preparing readiness to handover to the Delivery Phase
  • Overseeing response to Engagement Requests, utilising a set of defined tools and templates to ensure each Request is managed effectively and efficiently, whilst maintaining a robust audit trail
  • Facilitation of high-level requirements/solution discussions to enable estimation and planning including follow-up, required walk-throughs and approvals
  • Managing production releases for Credit Decisioning portfolio and working closely with end-to-end projects release

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

Essential

  • Software Development 
  • Project Management 
  • Financial Industry
  • Proven successful delivery 
  • Proven successful application of Agile and Waterfall methods

Desirable 

  • Credit Decisioning 
  • Credit Bureau 
  • API Development 

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?
 

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au