Principal Product Owner

1 month ago

Sydney, Australia NSW Department of Customer Service Full time

**Principal Product Owner**

**NSW Government Digital Channels Team**
- ** **Temporary role until 30 June 2025 (with possible option for extension)
- Salary and Grade: 11/12
- Location: Primary location McKell, Sydney 2000

**About the role**

We are looking for an experienced Principal Product Owner who is a Drupal Specialist and SAFe expert to join our Digital Channels team within Digital.NSW. Our mission is to create a more connected, accessible, and inclusive future for all New South Wales. Empower and collaborate with government partners to establish one trusted source of truth for government information, services, and community feedback.
- This critical role sits within our OneCX Delivery stream and will report to the Director. You will lead and manage a multi-disciplinary team including designers, content writers, developers and testers within the NSW Government website migration project. You will product manage the roadmap and the transformation of content from NSW Government agencies website onto nsw.gov.au. You will also consult and negotiate with diverse stakeholders by managing their expectations, viewpoints, and interests regarding the scope, complexity and sensitivity of projects to deadlines.

With a customer service mindset, you have both strategic and hands-on approaches when taking on problem-solving tasks and challenges.

**Your key accountabilities include**:
Lead a multi-disciplinary team using Scaled Agile Framework (SAFe) to manage the migration of nominated websites into nsw.gov.au by validating product features and design, identifying and resolving issues and collecting and prioritising inputs to inform product decisions and direction, determining the right approach for the team to take and evaluating this through the life of a project-
- Lead and define an outcome-oriented Drupal product roadmap, informed by customer insights and feedback, to define and write user stories, acceptance criteria and success metrics, to ensure customer centric product, experience and content design, development and delivery with sustainable targets.-
- Lead research, including consultation with stakeholders and related activities, to define current and future product enhancement to meet customer needs and maximise return on investmentLead and coach a product team to deliver product roadmap, practice management and continuous improvement in product and system enhancements, efficiency improvements, and regulatory and compliance initiatives through the delivery phases, go-live and into handover**Skills and experience**- Extensive experience using Drupal 10 content management system to deliver website build and migration is mandatory-
- Expertise with Scaled Agile Framework (SAFe) and related product delivery methodologies to manage multiple web projects simultaneously is mandatory-
- Knowledge and experience with Web Content Accessibility Guidelines (WCAG) 2.1 accessibility standards and guidelines is mandatory-
- The ability to define, develop, implement and manage Drupal based digital products and features that align with the digital strategy and roadmaps to ensure delivery of high-quality products, services and customer experience-
- Strong communication skills with strong stakeholder management skills-
- Strong work ethic and a can-do attitude to work to tight deadlines-
- Consulting and negotiating with diverse stakeholders, within agreed timelines, given their varying expectations, viewpoints, interests and sensitivity of products-
- Experience in leading cross-functional project teams in the end-to-end product life cycle-
- Ability to plan and manage a web project from inception to implementation / transition to BAU, including the discovery phase to identify the problems, requirements and business solutions.-
- Balancing competing demands to ensure project objectives are achieved to the required standards and within budget-
- Experience with collaboration technologies such as confluence and Jira-
- Ability to work in an agile, complex, and rapidly changing environment-
- Strong influencing and negotiation skills-
- A proven ability to prioritise conflicting workloads and consistently hit targets-
- Understanding of Human Centred Design principles**About the team**

The Department of Customer Service has embarked on a journey to transform the NSW Government into the world’s most customer-centric government. We place the customer at the centre of everything we do and are leading the digital strategy for NSW Government.

The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook. On these channels we provide an inclusive, consistent, high-quality experience for NSW Government customers.

The OneCX program is an all-of-government strategy that will see over 450 agency websites migrated onto one single source: nsw.gov.au. We are transforming our customer’s digital experience of NSW Government. I

  • Principal Product Manager

    4 weeks ago

    Sydney, Australia Product-Group Svcs-Enterprise Platform Full time

    At Domain, we’re passionate about leveraging technology to enhance our customers’ experience. We are looking for a Principal Product Manager to lead the strategy of our Salesforce products, drive innovation, and deliver exceptional value throughout our customer lifecycle.  As the Principal Product Manager, you will define and translate our product...

  • Product Owner

    5 months ago

    Sydney, Australia HAYS Full time

    12-month contract basis opportunity for a Product Owner with Banking and Credit Card experience **Product Owner - Unsecured lending** **Your new company** - Join on a 12 month contract basis a dynamic and growing organization at the forefront of the financial industry, leading significant acquisitions to expand their portfolio.**Your new role** - Bring...

  • Product Owner

    5 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Product Owner **Product Owner** - **Permanent full-time role**: - **Hybrid Working Model - Currently 2 day is the office**: - **Challenging and Exciting Role** **How will I help?** We have an immediate opportunity for a Product Owner with seasoned product ownership skills, a strong delivery background and experience in helping teams and organisations...

  • Product Owner

    5 months ago

    Sydney, Australia Westpac Group Full time

    **Product Owner** - **Permanent full-time role**: - **Hybrid Working Model - Currently 2 day is the office**: - **Challenging and Exciting Role** **How will I help?** We have an immediate opportunity for a Product Owner with seasoned product ownership skills, a strong delivery background and experience in helping teams and organisations transition to an...

  • Product Owner

    5 months ago

    Sydney, Australia Allura Partners Full time

    Highly collaborative team in a supportive environment - Looking for a Product Owner with insurance experience - Permanent position headquartered in Sydney CBD This ASX-listed, global insurance organisation is based in Sydney CBD and growing its Business Transformation Unit with multiple Product Owner positions. You've almost certainly used their product!...

  • Product Owner

    5 months ago

    Sydney, Australia HAYS Full time

    Product Owner to join a leading Financial Services company in Sydney CBD **Your new company** There is an exciting opportunity to join a leading Bank as a Product Owner focusing on an Unsecured Lending Program. **Your new role** Within this high-impact role, you will: - Be accountable for execution of a strategy to deliver product and business readiness...

  • Product Owner

    2 months ago

    Sydney, Australia FIS, Inc. Full time

    Product Owner We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? **About the...

  • Product Owner

    5 months ago

    Sydney, Australia HAYS Full time

    Product Owner - Salesforce - Higher Education **Your new company** You'll be working for a Sydney-based university. **Your new role** You will be responsible for leading the development and enhancement of the Salesforce product. You will be collaborating with stakeholders, BA's developers and other cross-functional teams to manage product backlog and...

  • Enterprise Product Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Product-Group Svcs-Enterprise Platform Full time

    Enterprise Product StrategistDomain is seeking an experienced Enterprise Product Strategist to join our multi-year transformational program. This role is pivotal in defining the crew's medium-term product vision, strategy, and goals.This leadership position requires collaboration with Principal Product Managers and oversight of Product Owners and Business...

  • Product Owner

    2 months ago

    Sydney, Australia FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 10 - 15% We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our...

  • Product Owner

    4 months ago

    Sydney, Australia National Australia Bank Full time

    Product Owner **Product Owner** **Job no**: 792568 **Business unit**: Group Chief Operating Officer **Primary position location**: 2 Carrington St, Sydney, NSW **Work type**: Permanent Full time **Region**: NSW- Sydney CBD, VIC- Melbourne CBD - **Make a genuine difference through the work you do**: - **Be rewarded and recognised for the value you...

  • Product Owner

    4 weeks ago

    Sydney, Australia Westpac Banking Corporation Full time

    Product Owner **Role - Product Owner - Req 52071** - Permanent - Location: Sydney **How will I help?** The Product Owner will work with the Service Owner to define and prioritise the backlog of work to deliver on priorities aligned to strategic commitments -setting clear squad vision / goals and ownership of future roadmap. - Work collaboratively in the...

  • Product Owner

    2 weeks ago

    Sydney, Australia FIS, Inc. Full time

    Product Owner We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? About the role: As...

  • Product Owner

    1 month ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD, Hybrid: Work from any Capital City in Australia - **Bring your experience as a Product Owner with expertise in Digital and Business Banking**: - **Drive world class, simple and intuitive experiences **for customers and colleagues**: - **You’ll join a high-performing business, backing...

  • Product Owner

    2 months ago

    North Sydney, Australia Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Product Owner

    4 weeks ago

    Sydney, Australia Westpac Full time

    **Role - Product Owner - Req 52071** - Permanent - Location: Sydney **How will I help?** The Product Owner will work with the Service Owner to define and prioritise the backlog of work to deliver on priorities aligned to strategic commitments -setting clear squad vision / goals and ownership of future roadmap. - Work collaboratively in the squad to develop...

  • Product Owner

    3 weeks ago

    Sydney, Australia FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Travel Percentage**: 0% We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start...

  • Product Owner

    4 months ago

    Sydney, Australia Kindred Group Full time

    About Kindred Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful...

  • Product Owner

    2 months ago

    Sydney, Australia Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 10 - 15%We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our...

  • Product Owner

    2 months ago

    Sydney, Australia FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 10 - 15% We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our...