Member Compliance Specialist

3 months ago

Sydney, Australia Australian Payments Plus Full time

**The Game Changers**:
At AP+ we're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

**The Purpose**:
The Member Compliance Specialists are an integral role within Scheme Management, liaising directly with API+’s Members on due diligence and Scheme compliance issues. The purpose of the role is to manage and monitor Member activity in relation to the Scheme Rules and the supporting documents.

The role will be an SME for their portfolio of Members ensuring efficient and effective management of due diligence and compliance aligning to the company’s strategic goals.

**As the Member Compliance Specialist, you will be responsible for**:

- Deliver and embed best-in-class portfolio management relating Member accounts and maintain a regular engagement cadence.
- Support and enhance the day-to-day implementation of the Scheme Compliance Framework.
- Coordinate and process member non-compliance tickets with appropriate action within agreed SLA.
- Facilitate non-compliance, remediation and exemptions with relevant stakeholders.
- Ability to understand and interpret Scheme Rules and methodology.
- Work closely with cross functional teams.
- Lead discussions on risk prioritisation using a risk-based approach evaluation methodology.
- Coordinate and recommend the appropriate consequence management to non-compliance tickets, breaches and issues.
- Present due diligence and non-compliance issues to forums and relevant management committees.
- Draft and send out member communications.
- Coordinate and review Annual Attestations process, identify issues and work with the members on remediation plans.
- Maintain accurate records, governance and compliance registers.
- Provide reporting on non-compliance and data trends.
- Provide support to the Scheme Management team and contribute to transformation projects.

The skills & knowledge you need to have:

- 3-5 years’ experience in a Scheme function and payments industry or similar role.
- Knowledge of change management frameworks and processes.
- Ability to collaborate and negotiate with internal and external stakeholders.
- Familiarity with regulatory and legal requirements relating to the Financial Services industry.
- Effective workflow management to SLA’s.
- Excellent verbal and written communication skills.
- Bachelor’s degree or the equivalent experience in a compliance, risk management function in financial services or payments industry.

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