Assistant Front Office Manager

2 weeks ago

Greater Adelaide SA, Australia AccorHotel Full time

**Company Description** Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- Management of the Hotel Front Office operation to achieve a reputation as a market leader
- Run and actively participate in weekly Front Office meetings, respecting the confidentiality of issues which may be discussed formally or informally.
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
- Supervision of lobby services (including Car parking and Porter services where applicable), ensuring guest arrivals and departures are as efficient as possible.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority.
- Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.
- Preparation of Front Office monthly reports, commenting on key company performances and forecasts.
- Ensure public areas are clean and well presented with regular monitoring.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
- Any other duties assigned by your manager.

**Qualifications**
- Previous Relevant Experience
- Leadership Skills
- Communication Skills
- Customer Service Orientation
- Organizational Skills
- Problem-Solving Abilities
- Flexibility
- Can Doo Attitude

**Additional Information** Talent & Culture**:

- Complete all mandatory training through Accor Academy ‘Learn Your Way’.
- Openly communicate with team members during regular briefings ensuring all relevant information is passed on.
- Working rights in Australia.

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Join our team and be part of creating unforgettable experiences for our guests.

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