Eoi: Guest Relation Executive Financial Institution

2 months ago

Sydney, Australia CBRE Full time

**EOI: Guest Relation Executive_ Financial Institution**

**Job ID**
- 186375**Posted**
- 24-Sep-2024**Role type**
- Full-time**Areas of Interest**

Customer Service, Facilities Management

**Location(s)**

Sydney - New South Wales - Australia

**Excellent opportunity working with renowned, prestigious financial institution.**

**Fast paced corporate guest services environment**

**Sydney CBD | Land of the Gadigal people**

**The Opportunity**:

- Provide supervisory guidance and support for Reception and Switchboard teams. Including resolution handling, feedback management, standards & client service delivery.
- Co-ordinate any catering, audio visual and equipment requirements requested by the client with third party providers
- Manage MRBS - this includes assisting with booking future and same day reservations, cancellations and/or amendments to bookings as per the client’s requests
- Support the Guest Relations Managers with providing feedback for Senior Associate’s performance reviews and personal development goals. Ensuring set objectives are being met by the team including clear understanding of department’s KPI’s.
- Lead by example. Encourage and motivate staff, provide constructive feedback and corrective coaching when needed, with solutions focus mindset.
- Assist the administrative duties, work order reporting or project work as required including recruitment, development coaching, rosters/breaks, monthly reporting, timesheets, leave management and ensuring team’s grooming is inline with style standards.
- Provide the necessary leadership support in the absence of the Guest Relations Manager including sharing of client or colleague feedback in a timely manner.
- Project lead - Workplace activations, Toolbox Talk Training, Communications meetings when required. Contribute to any online workplace posts and engage with client activations, when possible, for the benefit of both CBRE and Macquarie.
- Gain knowledge on key personnel and vendors locally/regionally within CBRE & Macquarie such as Catering, Facilities Management, Tech, Procurement, Executive Committee and Directors.
- Maintain roster flexibility and availability for VIP Client Events and team leave.

**About you**:

- Charismatic and empathetic individual who embodies the values of the company.
- Approachable, genuine and skilled in fostering positive relationships with stakeholders at all levels.
- Intermediate to Advanced Microsoft Excel, Word, using SharePoint and Microsoft Office Outlook skills
- Dedicated to exceptional customer service and has a customer centric approach to all tasks
- Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded

**So, what's in it for you?**
- Working alongside an experienced and established team/leader.
- Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.
- Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future.
- We are driven by the entrepreneurial spirit of our people & the diverse needs of our clients.

**About us**:
CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you #WeAreCBRE

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