Broker Development Manager

3 months ago

South Yarra, Australia Great Southern Bank Full time

**Your business**
You’re part of the Chief Customer Office. Or CCO as we like to call it. We’re a customer-obsessed bunch, committed to helping all Australians own their own home. Together, we manage the entire customer experience. From attracting new customers through our strong brand and clever propositions, to retaining them and making them brand advocates through our award-winning service and support.
We have the opportunity for an experienced Broker Development Manager to join the team.
This is a full-time position based in Melbourne

**Your impact and contribution**
You will also:

- Ensure Great Southern Bank is well represented and promoted at State Based Development events and regular calling strategy to regional brokers to help extend Great Southern Banks reach to more customers to enable our purpose - helping all Australians to own their own home.
- The BDM is the primary contact to provide quick and efficient support to brokers regarding Great Southern Banks policy and process inquiries, including support on deal structuring and scenario questions.

**Your responsibilities**:

- Business Development_

Customer Experience and Service

**Your experience**
- 7+ years in banking/financial services
- Previous relevant experience in a similar role in the banking industry, with strong broker and aggregator networks
- Experience in all aspects of the residential home loans, with a strong understanding of credit assessment
- Demonstrated success in implementing structured call plans

**Your qualifications**
- Relevant lending qualifications
- Knowledge of financial services Codes and Acts

**Your attributes**
- Passionate about providing commercial support and business solutions
- Practical and tactical while keeping the big picture and organisational impact front of mind
- Able to think strategically to segment a large portfolio of brokers
- Highly organized, love working at pace and managing multiple priorities
- An exceptional communicator with strong business development skills
- A problem solver, always looking for the way something can be done
- Possess the skills to be able to coach and mentor brokers

**A little bit about us**
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.
We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.
We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day.

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