Customs Broker

3 months ago

South Brisbane, Australia FedEx Express Full time

Who are we? 

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values

Our culture values empower us to deliver great results. With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards  

FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001 

  • Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023 

What you’ll do

As a Customs Clearance Broker, you will play a vital role in ensuring the smooth and compliant movement of international shipments through customs and regulatory processes. You will collaborate closely with our customers, government agencies, and internal teams to facilitate efficient customs clearance operations and maintain regulatory compliance.

Main responsibilities:

  • Handle end-to-end customs clearance processes for import and export shipments, ensuring compliance with local and international regulations.
  • Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits.
  • Classify goods according to customs regulations and determine duty rates and tax liabilities.
  • Communicate and coordinate with government agencies, such as Australian Border Force (ABF), Australian Quarantine and Inspection Service (AQIS), and other regulatory bodies.
  • Resolve any customs-related issues, such as customs holds, examinations, or duty disputes.
  • Keep abreast of changing customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers.
  • Provide exceptional customer service by addressing customer inquiries and proactively resolving any customs clearance issues.
  • Collaborate closely with internal teams, including operations, customer service, and sales, to ensure efficient and timely customs clearance processes.

Post Code:  2036 Matraville | 4009 Brisbane Airport | 3045 Melbourne Airport | 4209 Coomera (opportunities in multiple locations)

What you’ll bring to the team

  • Customs Broker License or accreditation from relevant authorities is highly desirable
  • Previous experience as a customs clearance broker or a similar role in the logistics industry
  • Strong knowledge of Australian customs regulations, procedures, and trade compliance
  • Excellent understanding of tariff classifications, duty rates, and Free Trade Agreements (FTA)
  • Proficient in using customs clearance software and online customs portals (e.g., Integrated Cargo System - ICS)
  • Exceptional attention to detail and strong analytical skills to review and validate customs documentation
  • Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders
  • Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment

What’s in it for you?

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance

  • Health & wellness, employee assistance, and rewards and recognition programs
  • Special employee discounts on medical insurance, computers, electronics, travel packages, and much more…

Equal opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. 

If this position and working environment sound like the right fit for you, then do no wait and please apply today.

Please note that this position is a ‘Customs Clearance Broker’ role, and the title of this role will be ‘Clearance Broker' in line with the global FedEx title structure.

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