Customer Service Consultant

4 weeks ago

Eagle Farm, Australia Tunstall APAC Full time

**About us**

As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

**Purpose of the role**

To respond to customer needs and enquiries relating to transitions, installations, fault resolutions, administrative duties and reporting, ensuring the highest level of consistent and quality service. This role services clients specifically linked to assigned projects.

This role is a maximum-term contract working full-time hours for 10 weeks.

**What there is**:

- That feel-good feeling to help people who need it
- Great training and onboarding to the team
- Amazing and supportive leaders

**Responsibilities**
- Assisting clients to smoothly move over to Tunstall
- Responding to incoming client telephone calls and enquires
- Accurately completing all documentation and administrative duties required in a timely manner
- Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms
- Provide remote assistance for clients’ installations for new and upgraded medical devices
- Engaging 'people person' with the ability to demonstrate empathy and patience
- Proven experience in customer service or sales
- Excellent resilience and listening skills
- Ability to think on your feet and make decisions
- Computer literate with the ability to pick up new systems quickly
- Superb phone manner and attention to detail with written communications
- Have a positive, team-player mindset

**Why us?**
- Above Award rates paid
- Great induction and orientation process to welcome you onboard
- Free onsite and close-by street parking
- Opportunities for training and development
- Fun and regular staff events - we love food
- Onsite gym and coffee machine
- Instant and yearly recognition awards
- Warm and friendly culture
- Free counselling service
- Discounts and benefits

**Diversity & Inclusion**

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

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