Customer Service Consultant

7 months ago

Warwick Farm, Australia Peter Warren Automotive Holdings Full time

**About the Role**

As a Customer Service Consultant, you will be the voice of our brand working across multiple channels. This position will be based at our head office in Warwick Farm.

You’ll spend your day confidently tackling a wide variety of Customer issues using empathy, understanding and problem-solving.

To be successful in this role you need to have previous Customer Service Skills coupled with excellent technical Skills, a positive outlook, a friendly approach, and the ability to remain calm under pressure.

**The role will involve the following**:

- Handling inbound telephone calls and on-line service appointment enquiries
- Creating service appointments for customers in our database
- Monitor and action all activity in our department’s mailbox
- Managing outbound calls and SMS to customers
- Liaising with our service and sales teams to assist our customers
- Exceptional communication skills and telephone manner
- Proven Customer Service experience
- Ability to multi-task and have a high attention to detail
- Ability to communicate with a diverse range of people
- Ability to maintain a high level of professionalism when speaking with customers
- Possess a positive attitude
- High level of organisation skills
- Ability to work closely in a busy team environment

**What we offer**:

- The opportunity to work in a well established company with an excellent reputation for customer service
- Discounts with Samsung
- A dynamic and friendly work environment
- Career opportunities that only come with working within one of the largest automotive companies

**Why Peter Warren?**

The Peter Warren Group, one of Australia’s largest multi-franchise motor dealer groups. With over 1,700 employees throughout NSW, QLD and VIC, we are focused on growing and developing a career path for all our employees.

We pride ourselves on our commitment to the highest levels of customer service and seek to recruit those with a professional attitude and similar ethic. We are committed to building an environment where everyone feels appreciated, valued, and able to reach their full potential.

At Peter Warren, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

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