Customer Service Assistant

6 months ago

Eagle Farm, Australia Videopro Full time

**Customer Service Assistant**

Videopro is the leading designer and retailer of Audio-Visual solutions. We empower our clients to collaborate, work smarter and focus on doing what they do best through technology and service.

Our clients include many of the most prestigious public and private organisations in Australia, and we are among the top private companies in Queensland.

As a 43-year-old business, we have an innovative, fun and inclusive culture. We pride ourselves on our ability to marry the best cultural elements of our small beginnings as a local business with the added benefits of being the larger company with the international reach and influence we have grown to be.

Videopro is seeking a full-time **Customer Service Assistant** to join our online team. Reporting to the eCommerce Manager, we are looking for a customer service superstar to help guide our online customers through the buying journey. You will be well-spoken, friendly and enthusiastic to help our valued customers.

**Your role**

As a Customer Service Assistant, you will be responsible for diverse and varied duties, which include:

- Speaking with customers on the phone in a friendly and positive manner;
- Answering and redirecting phone calls;
- Providing customers advice on their purchasing options;
- Assisting customers with order collections and enquiries;
- Taking payments and processing orders;
- Assisting with administrative tasks, including scanning & filing, product uploads, vendor order updates, freight and delivery times;
- Any other administration duties as required by the team.

**About you**
- Previous experience in a Customer ServiceAdministration Support role;
- A passion for providing exceptional service;
- Excellent personal presentation and telephone manner;
- Excellent written and verbal communication skills, with the ability to liaise with all levels;
- Proficiency in Microsoft Office Suite (Outlook, Word and Excel);
- Excellent time management skills with the ability to organise and prioritise workload;
- High-level attention to detail and ability to use initiative and follow through on requests;
- Ability to work under pressure and cope with changing priorities;
- Ability to problem solve;
- Energy and enthusiasm.

A remuneration package commensurate with experience and ability will be offered to the successful applicant. Other benefits of working with Videopro include:

- Culture Culture Culture We value our team members and provide support and a real opportunity to excel in your chosen career path
- We are in Growth Mode, so your contribution is visible and makes a difference
- We are also a fantastic audiovisual retailer, so you benefit from staff pricing on all the latest cool tech; check our website.
- Flu shots if you want them
- Brand-new purpose-built Head Office with plenty of parking
- Regular Social Events

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $55,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Eagle Farm, QLD (required)

Ability to Relocate:

- Eagle Farm, QLD: Relocate before starting work (required)

Work Location: In person

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