Customer Service Assistant

3 months ago


Eagle Farm, Australia Videopro Full time

**Customer Service Assistant**

Videopro is the leading designer and retailer of Audio-Visual solutions. We empower our clients to collaborate, work smarter and focus on doing what they do best through technology and service.

Our clients include many of the most prestigious public and private organisations in Australia, and we are among the top private companies in Queensland.

As a 43-year-old business, we have an innovative, fun and inclusive culture. We pride ourselves on our ability to marry the best cultural elements of our small beginnings as a local business with the added benefits of being the larger company with the international reach and influence we have grown to be.

Videopro is seeking a full-time **Customer Service Assistant** to join our online team. Reporting to the eCommerce Manager, we are looking for a customer service superstar to help guide our online customers through the buying journey. You will be well-spoken, friendly and enthusiastic to help our valued customers.

**Your role**

As a Customer Service Assistant, you will be responsible for diverse and varied duties, which include:

- Speaking with customers on the phone in a friendly and positive manner;
- Answering and redirecting phone calls;
- Providing customers advice on their purchasing options;
- Assisting customers with order collections and enquiries;
- Taking payments and processing orders;
- Assisting with administrative tasks, including scanning & filing, product uploads, vendor order updates, freight and delivery times;
- Any other administration duties as required by the team.

**About you**
- Previous experience in a Customer ServiceAdministration Support role;
- A passion for providing exceptional service;
- Excellent personal presentation and telephone manner;
- Excellent written and verbal communication skills, with the ability to liaise with all levels;
- Proficiency in Microsoft Office Suite (Outlook, Word and Excel);
- Excellent time management skills with the ability to organise and prioritise workload;
- High-level attention to detail and ability to use initiative and follow through on requests;
- Ability to work under pressure and cope with changing priorities;
- Ability to problem solve;
- Energy and enthusiasm.

A remuneration package commensurate with experience and ability will be offered to the successful applicant. Other benefits of working with Videopro include:

- Culture Culture Culture We value our team members and provide support and a real opportunity to excel in your chosen career path
- We are in Growth Mode, so your contribution is visible and makes a difference
- We are also a fantastic audiovisual retailer, so you benefit from staff pricing on all the latest cool tech; check our website.
- Flu shots if you want them
- Brand-new purpose-built Head Office with plenty of parking
- Regular Social Events

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $55,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift

**Experience**:

- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Ability to Commute:

- Eagle Farm, QLD (required)

Ability to Relocate:

- Eagle Farm, QLD: Relocate before starting work (required)

Work Location: In person



  • Eagle Farm, Australia Renewable Mobile Group Full time

    **About the company** **The Renewable Mobile Group** was created by a group of passionate professionals who wanted to make a sustainable environmental difference, in an industry where e-waste is common practice. We have created a movement to encourage people to use things more than once. To re-cycle and to re-new is our mantra. We understand that mobile...


  • Eagle Farm, Australia Carbiz Rentals Full time

    **$50k-$60k Base + Super + APR + Bonus Incentives!**: - **Full-time opportunities available!**: - **Collaborative team culture and surrounded by like-minded individuals!** **Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Executives.** **About Us**: Your success is our success! Carbiz...


  • Eagle Farm, Australia Crazy Clark's Car Rentals Full time

    Are you tired of working in a stressful call center environment where you are required to handle a high volume of calls every hour? Come and work with us at Crazy Clark's Car Rental, where you can use your exceptional customer service skills to build lasting relationships with our customers, face-to-face in a friendly and supportive environment. We are...


  • Eagle Farm, Queensland, Australia C056 APT O&M SERVICES (QLD) PL - AGN PASSTHROUGH Full time

    About the RoleWe are seeking a highly skilled Customer Service Officer to join our team in Brisbane, Eagle Farm office. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive accurate and timely information about our gas connection services.Key...


  • Eagle Farm, Queensland, Australia C056 APT O&M SERVICES (QLD) PL - AGN PASSTHROUGH Full time

    The OpportunityWe are seeking a highly skilled Customer Service Officer to join our team in Brisbane, Eagle Farm office. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive accurate and timely information about our gas connection services.Key...


  • Eagle Farm, Queensland, Australia C056 APT O&M SERVICES (QLD) PL - AGN PASSTHROUGH Full time

    About the RoleWe are seeking a highly skilled Customer Service Officer to join our team in Brisbane, Eagle Farm office. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive accurate and timely information about our gas connection services.Key...


  • Eagle Farm, Australia Carbiz Rentals Full time

    **$50k-$60k Base + Super + APR + Bonus Incentives!**: - **Full-time opportunities available!**: - **Collaborative team culture and surrounded by like-minded individuals!** **Carbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service Representatives!** **About Us**: Carbiz stands at...


  • Eagle Farm, Australia Carbiz Full time

    **$50k-$60k Base + Super + APR + Bonus Incentives!**: - **Full-time opportunities available!**: - **Collaborative team culture and surrounded by like-minded individuals!** **Carbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service Representatives!** **About Us**: Carbiz stands at...


  • Eagle Farm, Australia Simba Car Hire Brisbane Airport Full time

    **Immediate Start** **Role Overview**:In this role, you will not only provide exceptional service to our valued customers but also play a key role in business development, team building, and sales. We're searching for someone who thrives on interaction, is committed to exceeding client expectations, and is keen on creating an ethical, competent, and...


  • Eagle Farm, Australia Tunstall APAC Full time

    **About us** As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...


  • Eagle Farm, Australia Coates Full time

    **About us** Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. **The next step in your career starts here** - Permanent full-time position -...


  • Eagle Farm, Australia C056 APT O&M SERVICES (QLD) PL - AGN PASSTHROUGH Full time

    The OpportunityAt APA, our purpose is simple: to strengthen communities through responsible energy.We now have an exciting opportunity available for a Customer Service Officer to join our Customer Service team in Brisbane, Eagle Farm office on a permanent full-time basis.Reporting to the Customer Service Centre Team Leader, the primary purpose of this...


  • Eagle Farm, Queensland, Australia MCT Group Full time

    Position Overview This role presents a remarkable opportunity to become part of a thriving organization and a committed, skilled team. A competitive remuneration package is available for the right candidate. The successful applicant will be a dependable, motivated team player with a strong focus on delivering exceptional customer service. We are particularly...


  • Eagle Farm, Queensland, Australia Recruit Shop Full time

    About The OpportunityWe are seeking a highly organized and detail-oriented Sales and Admin Assistant to join our dynamic team at a boutique patisserie and wholesale bakery in Eagle Farm, Brisbane.As a key member of our administrative and sales department, you will be responsible for maintaining accurate records, processing sales orders, and providing...


  • Eagle Farm, Australia Ram Tapware Full time

    Ramtaps is a privately owned manufacturing company producing bathroom products under the **Ram Tapware** and **Harbic Brassware** brands. Our products represent the evolution of over 70 years of manufacturing experience, technical innovation and design. Maintaining these core strengths is at the cornerstone of our company ethos. In order to maintain our...


  • Eagle Farm, Australia BlueScope Full time

    **Job Description**: BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come...


  • Eagle Farm, Australia Carbiz Rentals Full time

    **Join Our Winning Team and Ignite Your Career!** Ready to join a fast-growing industry leader and be part of an amazing team? We're seeking exceptional individuals with strong negotiation and relationship-building skills. At Carbiz, we prioritise your growth and development, offering comprehensive training and long-term career opportunities. Whether you're...


  • Eagle Farm, Queensland, Australia MCT Group Full time

    Position Overview This role presents a remarkable opportunity to become part of a thriving organization alongside a skilled and committed team. A competitive remuneration package is available for the right candidate. The successful applicant will be a dependable, self-driven team member who excels in delivering exceptional customer service. We are...


  • Eagle Farm, Australia Tunstall APAC Full time

    **About us** As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...


  • Eagle Farm, Queensland, Australia FedEx Full time

    Job SummaryWe are seeking a highly skilled Premier Customer Care Representative to join our team at FedEx. As a key member of our customer service team, you will be responsible for delivering exceptional service to our Premier clients, building strong relationships, and resolving issues promptly and effectively.Key ResponsibilitiesProvide exceptional...