Customer Service Coordinator
6 months ago
Our client is seeking an experienced Customer Service Coordinator to join their time on a full-time basis. Looking to hire right away
**In this role your responsibilities include**:
- Assigning customer accounts for their entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline;
- Acting as the point-of-contact for customers across multiple departments in the company;
- Maintain accurate records of all internal and external interactions in the appropriate database/system (Salesforce);
- Resolve complex customer inquiries and act as an expert while providing timely and informative responses.
- Ensure all parties comply with export polices and relevant legislation;
- Act as liaison between the customer and warehouse/dispatch;
- Additional responsibilities include rebate processing and customer claims.
**What’s in it for you?**
- Onsite/WFH Hybrid - 60% Office.
- Attractive salary.
- Sign-on bonus available.
- Work at a reputable company
**What will get you over the line is**:
- Customer service experience.
- Experience with Salesforce and Oracle is a plus
- Great verbal and written communication.
- Attention to detail.
- Ability to multitask and priorities tasks.
- Experience with Parts manufacturer is ideal.
**If this sounds like you, APPLY below**
Pay: $60,000.00 - $65,000.00 per year
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Signing bonus
Work Authorisation:
- Australia (required)
Work Location: In person
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