Lead Service Designer

1 month ago


Sydney, Australia NSW Government -Department of Education Full time

**Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the **Department of Education,** we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.**
- **Lead Service Design role**:

- **Permanent full-time opportunity, Parramatta CBD location, with hybrid and flexible work options, remote available**:

- **Salary relative to experience, and ranges from $116,211 to 128,061 + super**

This is an exciting time to join the Service Experience team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.

**About Role**

This role is responsible for driving service design initiatives that will transform the way services are delivered to our schools. By working collaboratively with a range of stakeholder, you will be able to identify opportunities for improvement and develop solutions to address complex customer issues/needs in a multi-faceted environment.

Key responsibilities include:

- Understand customer needs
- Undertake research and analysis to develop solutions and make recommendations to drive process improvements.
- Support the end-to-end delivery of service design initiatives
- Contribute to the continuous improvement of operational procedures, user documentation and training materials
- Lead cross functional teams in a design led approach

**About You**
- You can transform ideas into concepts and prototypes
- Experience in leading the successful delivery of service design initiatives
- Thrive in an environment that requires you to be able to think critically and creatively to solve problems

**Essential requirements of the role**
- Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent
- Hold a valid clearance for paid work with Children (Working with Children Check)

**Key knowledge and experience**
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**How to apply**

**Closing date: 7 May 2023 at 11:59pm.**

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

**Responsibilities**:
Please refer to the attached Role Description


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