Lead Service Designer
1 month ago
Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.
Lead Service Design role Permanent full-time opportunity, Parramatta CBD location, with hybrid and flexible work options, remote available Salary relative to experience, and ranges from $116,211 to 128,061 + superThis is an exciting time to join the team as we look to the future, knowing that service delivery and the way we all access, design and build support services will be fundamentally different from today.
About Role
This role is responsible for driving service design initiatives that will transform the way services are delivered to our schools. By working collaboratively with a range of stakeholder, you will be able to identify opportunities for improvement and develop solutions to address complex customer issues/needs in a multi-faceted environment.
Key responsibilities include:
Understand customer needs Apply human-centred design and innovative approaches to support a customer-centre model of solution design Undertake research and analysis to develop solutions and make recommendations to drive process improvements Support the end-to-end delivery of service design initiatives Contribute to the continuous improvement of operational procedures, user documentation and training materials Lead cross functional teams in a design led approachAbout You
You can transform ideas into concepts and prototypes Experience in leading the successful delivery of service design initiatives Thrive in an environment that requires you to be able to think critically and creatively to solve problemsEssential requirements of the role
Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent Hold a valid clearance for paid work with Children (Working with Children Check)For further information please to view the role description
Key knowledge and experience
Knowledge of and commitment to implementing the Department’s and upholding the and to ensure quality outcomes for Aboriginal people.-
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