Current jobs related to Service Design Lead - Sydney - TPG Telecom

  • Electronics Design Team Lead

    2 weeks ago

    Sydney, Australia Ingenuity Design Group Full time

    Categories Electronics, Sydney Job Type Full-Time Location Sydney Job Information If you are passionate about creating new products with one of Australia’s leading product development teams, are eager to grow and develop, then this unique opportunity is going to challenge and satisfy you. **The Role**: **Key Responsibilities**: Your key...

  • Electrical Design Lead

    1 week ago

    Sydney, New South Wales, Australia Design And Build Recruitment Full time

    About the Company A well-established global engineering consultancy is seeking a Principal Electrical Engineer to join their rail business. This renowned company delivers major infrastructure projects across Australia, and this role will be part of their multidisciplinary team supporting regional projects within the transmission & distribution global...

  • Electrical Design Lead

    1 week ago

    Sydney, New South Wales, Australia Design And Build Recruitment Full time

    About the Company A well-established global engineering consultancy is seeking a Principal Electrical Engineer to join their rail business. This renowned company delivers major infrastructure projects across Australia, and this role will be part of their multidisciplinary team supporting regional projects within the transmission & distribution global...

  • Service Design Lead

    3 days ago

    Sydney, New South Wales, Australia TPG Telecom Full time

    {"title": "Service Design Lead", "description": "Join Our Team as a Service Design LeadWe are seeking a highly skilled Service Design Lead to join our team at TPG Telecom. As a Service Design Lead, you will be responsible for leading a team of Service Designers who will partner cross-functionally and embed customer experience best practices in product and...

  • Service Design Lead

    7 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleWe are seeking a highly skilled Service Design Lead to join our team at Legal Aid NSW. As a key member of our service design team, you will be responsible for driving service design initiatives that transform the way services are delivered to our schools.As a Service Design Lead, you will work collaboratively with stakeholders to identify...

  • Service Design Lead

    5 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleWe are seeking a highly skilled Service Design Lead to join our team at Legal Aid NSW. As a key member of our service design team, you will be responsible for driving service design initiatives that transform the way services are delivered to our schools.Key ResponsibilitiesUnderstand customer needs and develop solutions to address complex...

  • Service Design Lead

    1 week ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleWe are seeking a highly skilled Service Design Lead to join our team at Legal Aid NSW. As a key member of our service design team, you will be responsible for driving service design initiatives that transform the way services are delivered to our schools.As a Service Design Lead, you will work collaboratively with stakeholders to identify...

  • Building Services Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Design & Build Recruitment Full time

    Job Title: Building Services EngineerCompany: Design & Build RecruitmentJob Type: Full-timeLocation: Sydney CBD, Northern Sydney, ParramattaAbout the Company: Our client is a leading Tier 1 builder with over 40 years of experience delivering iconic projects in Australia and globally.About the Role:Assist the Services Manager with design, installation,...

  • Building Services Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Design & Build Recruitment Full time

    Job Title: Building Services EngineerCompany: Design & Build RecruitmentJob Type: Full-timeIndustry: ConstructionJob Description:Leading a Tier 1 Builder:We are working with a leading Tier 1 builder with over 40 years of experience delivering iconic projects in Australia and globally. They are seeking a Building Services Engineer to work on a major...

  • Service Design Lead

    4 months ago

    Sydney, Australia ING Group Full time

    Service Design Lead As Service Design Lead you'll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be...

  • Lead Service Designer

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About Legal Aid NSWLegal Aid NSW is a leading provider of legal services to disadvantaged communities. Our mission is to provide access to justice and promote social justice through the delivery of high-quality legal services.About the RoleThis is an exciting opportunity to join our team as a Lead Service Designer. As a key member of our service design team,...

  • Service Design Lead

    3 days ago

    Sydney, New South Wales, Australia TPG Telecom Full time

    Service Design LeadWe're seeking a seasoned Service Design Lead to join our team at TPG Telecom. As a key member of our customer experience team, you'll be responsible for leading a team of Service Designers who will partner cross-functionally to embed customer experience best practices in product and service development, improvement programs, and associated...

  • Service Design Lead

    1 day ago

    Sydney, New South Wales, Australia TPG Telecom Full time

    Service Design LeadWe're seeking a seasoned Service Design Lead to join our team at TPG Telecom. As a key member of our customer experience team, you'll be responsible for leading a team of Service Designers who will partner cross-functionally to embed customer experience best practices in product and service development, improvement programs, and associated...

  • Lead Service Designer

    1 day ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleWe are seeking a highly skilled Lead Service Designer to join our team at Legal Aid NSW. As a key member of our service design team, you will be responsible for driving service design initiatives that transform the way services are delivered to our schools.Key Responsibilities:Understand customer needs and develop solutions to address complex...

  • Service Design Lead

    4 months ago

    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

  • Lead Service Designer

    4 months ago

    Sydney, Australia Legal Aid NSW Full time

    Lead Service Designer-00009OTH Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the  we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal. Lead Service Design role Permanent...

  • Lead Service Designer

    2 weeks ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About Legal Aid NSWLegal Aid NSW is a leading provider of legal services to disadvantaged communities. Our mission is to provide access to justice and promote social justice through the delivery of high-quality legal services.About the RoleThis is an exciting opportunity to join our team as a Lead Service Designer. As a key member of our service design team,...

  • Service Design Lead

    1 week ago

    Sydney, New South Wales, Australia TPG Telecom Full time

    {"Job Title: Service Design LeadAbout the Role:We are seeking a highly skilled Service Design Lead to join our team at TPG Telecom. As a Service Design Lead, you will be responsible for leading a team of Service Designers who will partner cross-functionally and embed customer experience best practice in product and service development, improvement programs,...

  • Lead Service Designer

    3 days ago

    Sydney, New South Wales, Australia Legal Aid NSW Full time

    About the RoleWe are seeking a highly skilled Lead Service Designer to join our team at Legal Aid NSW. As a key member of our service design team, you will be responsible for driving service design initiatives that transform the way services are delivered to our schools.Key Responsibilities:Understand customer needs and develop solutions to address complex...

  • Service Design Lead

    4 months ago

    Sydney, Australia ING Full time

    As Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...

Service Design Lead

4 months ago

Sydney, Australia TPG Telecom Full time

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This Opportunity

The Service Design Lead will lead a team of Service Designers who will partner cross functionally and embed customer experience best practice in product and service development, improvement programs, and associated operational processes. The Service Design Lead will manage and evolve the team of Service Designers to apply a range of methodologies and tools to identify, measure and resolve customer needs and pain points across the end-to-end customer lifecycle.

Responsibilities

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

Enable the team to design solutions with an awareness of ROI and benefits realisation, linking solutions back to metrics such as NPS, tNPS and other customer satisfaction metrics. Enable the team to maintain an equal focus on qualitative and quantitative research, ensuring decisions are evidenced with data and quantifiable outcomes are achieved. Develop, champion and embed a CX framework into various people, processes and projects. Lead, grow and support a team of Service Designers. Maintain and prioritise a backlog of work for the design team and manage design resource into projects as required. Highlight priority customer needs and pain points and drive buy-in through to the prioritisation of improvements by appropriate delivery functions. Coach others in the planning, design and facilitation of workshops, and the use of contemporary tools for efficient documentation of workshop inputs and outputs. Partner with customer insight specialists and create connected environments with those who are accountable for product and service development or improvement program outcomes, to enable the sharing of relevant data and insights. Conduct customer research and hypothesis testing in partnership with stakeholders.

Knowledge and Experience

3 years experience leading a Service Design or CX oriented team Strong communication and proven facilitation skills across large cross-functional teams Experience in shaping CX frameworks and design approaches to suit Experience in coaching CX team members to agree outcomes & solutions Experience managing senior stakeholders in a fast-paced environment across multiple projects Creative problem solving and analytical skills with consideration across customer, people, process and system. Proven experience of data driven decision making to achieve targets and KPIs Design Thinking or HCD certified Experience in an agile or digital transformation environment. Degree qualified in business or marketing

Benefits and perks

Flexible hybrid way of working (from home and office) ‘Stay Connected Mobile’ – Access to a free mobile plan ‘Stay Connected NBN’ – Access to a free NBN 100 plan ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year Access to TPG Learning Hub platform and internal development opportunities Access to Corporate Partner Discounts

Bolder and better together 

Don’t meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference

We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW.