Lead Service Designer
2 weeks ago
Spearhead the design and optimisation of end-to-end service experience-
- Shape the future of customer-centric design in aviation-
- Permanent role based at our Mascot CampusWe’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
Join Qantas as a Lead Service Designer, where you'll spearhead the design and optimisation of the customer end-to-end service experience. Working cross-functionally the role is responsible for ensuring human-centered design thinking and strategy is embedded across the Disruption Management Transformation program and that digital and physical products and services are inter-connected across Customer Communications, Servicing, Recovery and internal Communications.
You’ll have -
- 7+ years' experience as a Service Designer or in a similar strategic or UX design role, with a track record of successfully leading service design projects-
- You will have shipped multiple consumer and/or business products and understand what it takes to create exceptional customer experiences-
- Proficiency in service design methodologies, customer journey mapping, and service blueprinting-
- Strong user research skills to conduct qualitative and quantitative research, gather customer insights, and understand user behaviours, needs, and pain points throughout their journey-
- Strong communication skills to influence and inform product strategy-
- A user and data-focused design mentality and commitment to design excellence.-
- Deep knowledge of HCD design methods pertaining to Service Design and Lean UX-
- Strong workshop and facilitation skills to guide cross-functional teams through service design process-
- Proficiency with current day design tools and software including Miro and Figma to support prototyping and simulation-
- Strong synthesis abilities from multiple input points - research, analytics, customer feedback, ideation and strategy-
- Systems thinking mindset-
- Strong visualisation and information design skills to communicate complex service eco systems- Why Qantas?_
- You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully._
- There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
- The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees._
- _ We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships._
- _ We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._
- Be a part of something special and play your part in the Qantas story - get in touch today.
- Applications close Sunday 26th November
-
Service Design Lead
6 days ago
Sydney, Australia ING Group Full timeService Design Lead As Service Design Lead you'll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be...
-
Lead Service Designer
1 month ago
Sydney, Australia Legal Aid NSW Full timeLead Service Designer-00009OTH Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal. Lead Service Design role Permanent...
-
Service Design Lead
1 month ago
Sydney, Australia ING Full timeAs Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...
-
Service Design Lead
1 week ago
Sydney, Australia ING Full timeAs Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...
-
Service Design Lead
1 week ago
Sydney, Australia ING Bank (Australia) Limited Full timeAs Service Design Lead you’ll report into the Digital Tribe Lead. This role requires a Service Design thought leader who can set the direction for the Service Design strategy at ING, build frameworks for service blueprint execution and ensuring a consistent approach and methodology across multiple core initiatives. This role will be critical in leading...
-
Lead Service Designer
1 month ago
Sydney, Australia NSW Government -Department of Education Full time**Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the **Department of Education,** we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.** - **Lead Service Design role**: - **Permanent...
-
Principal Content Designer Lead
4 weeks ago
Sydney, Australia NSW Government -Service NSW Full time**Principal Content Designer Lead - Enterprise Design Practice, Capability and Performance team [Expression of Interest]** **$145,682 - $175,260 plus superannuation, permanent position** **Do you want to**Join the team enabling our Design, Engineering and Product Management practices to do the best work of their lives?- - Help deliver inclusive, trusted,...
-
Lead Service Designer
3 weeks ago
Sydney, New South Wales, Australia Aquent Full timeLead Service Designer to join our team on a 6-month rolling contract, based in Sydney ( Warrane ).SYD location with a Hybrid work arrangement for a 6-month contract, with the potential for rolling extensions.Commencing in just 2/4 weeks, you'll dive into an exhilarating project with a prominent Australian brand, driving the service design capability across a...
-
Lead Service Designer
3 weeks ago
Sydney, Australia Aquent Full timeLead Service Designer to join our team on a 6-month rolling contract, based in Sydney ( Warrane ). SYD location with a Hybrid work arrangement for a 6-month contract, with the potential for rolling extensions. Commencing in just 2/4 weeks, you’ll dive into an exhilarating project with a prominent Australian brand, driving the service design capability...
-
Design Lead
4 weeks ago
Sydney, Australia SafetyCulture Full time**Design Lead**: - Sydney- Design - Product Design /- Full-time Permanent /- Hybrid- As SafetyCulture continues to rapidly scale a newly created opportunity has arisen for a hands on and creative Product Design Lead to join our Design team. We’re looking for a human-centred Product Design Lead who will coach, grow and mentor a quickly growing and highly...
-
Design Lead
3 days ago
Sydney, Australia SafetyCulture Full timeAs SafetyCulture continues to rapidly scale a newly created opportunity has arisen for a hands on and creative Product Design Lead to join our Design team.We’re looking for a human-centred Product Design Lead who will coach, grow and mentor a quickly growing and highly skilled group of designers. We are in the pursuit of world-class design, and you will...
-
Design Lead
4 days ago
Sydney, Australia SafetyCulture Full timeAs SafetyCulture continues to rapidly scale a newly created opportunity has arisen for a hands on and creative Product Design Lead to join our Design team.We’re looking for a human-centred Product Design Lead who will coach, grow and mentor a quickly growing and highly skilled group of designers. We are in the pursuit of world-class design, and you will...
-
Design Lead
1 month ago
Sydney, Australia SafetyCulture Full timeAs SafetyCulture continues to rapidly scale a newly created opportunity has arisen for a hands on and creative Product Design Lead to join our Design team in SC Training. We’re looking for a human-centred Product Design Lead who will coach, grow and mentor a quickly growing and highly skilled group of designers. We are in the pursuit of world-class design,...
-
Design Lead
4 weeks ago
Sydney, Australia SafetyCulture Full timeAs SafetyCulture continues to rapidly scale a newly created opportunity has arisen for a hands on and creative Product Design Lead to join our Design team in SC Training. We’re looking for a human-centred Product Design Lead who will coach, grow and mentor a quickly growing and highly skilled group of designers. We are in the pursuit of world-class design,...
-
Service Designer
4 weeks ago
Sydney, Australia Just Digital People Full timeAs the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions. You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple. Please note you need to be in a position to obtain a...
-
Experience Design Lead
1 month ago
Sydney, Australia Sharp & Carter Full timeLeading ASX Listed Organisation | B2C, Empathetic and For Purpose Organisation - Manage and Lead this Customer centric product design team - UX and UI - $140,000-160,000 base + super | Leadership Opportunity and Huge Growth **About the Role** With a strong presence across the ANZ market, our client is a genuine leader in their industry sector. As the...
-
Service Designer
4 weeks ago
Sydney, Australia ITplex Recruitment and Consultancy Full time**Job brief** Our Government client requires an experienced Service Designers to design and deliver new experiences and improved outcomes for customers across a wide range of digital solutions. **Responsibilities** - Leading and planning end-to-end service design engagements - Working as part of a multidisciplinary team and be able to communicate...
-
Service Designer
4 weeks ago
Sydney, Australia Gateway Synergy Recruitment Full timeExperience with overseeing and participating in research activities - East coast wide, open to flexible working arrangement, day rate $1000-$2000 - 12 months contract with a possible 1 x 12 months extension **The Role** Outstanding opportunity for a driven professional to join a government department in an IT capacity. A passionate, driven professional with...
-
Product Design Lead
4 weeks ago
Sydney, Australia Alinta Energy Full time**Lead the development and implementation of user-centred design practices**: - **Deeply understand and communicate user requirements and context to relevant stakeholders**: - **Hybrid working from our Melbourne or Sydney offices** **Want a **_better_** job?** You’ll find it at Alinta Energy. We’re making_ energy better_ for our more than 1.1...
-
Content Designer
4 weeks ago
Sydney, Australia NSW Government -Service NSW Full time**Content Designer** - Salary from $95,136-$112,164, plus Superannuation and Leave Loading,temporary 24 month opportunity **Do you want**: - your designs to impact the more than 8 million people in NSW - a flexible working arrangements such as a compressed work week - a hybrid working arrangement - to be part of a supportive design community where you can...
