Customer Service Officer
2 months ago
**About 24/7 Roadservices Australia**
24/7 Roadservices is an Australian company based in Newcastle NSW that provides emergency roadside assistance to customers, nationwide. We are known for our exceptional customer service, timeliness and job satisfaction.
24/7 Roadservices is looking to expand our talented Customer Service team.
**About the Opportunity**
Due to our growing needs, we are looking for Customer Service Officers to join our team.
We are seeking individuals who have a strong interest in the customer service industry, with prior Automotive Industry experience being advantageous but not essential.
**What’s in it for you?**
- Full training to start, so experience isn’t essential.
- Continuous and ongoing development of skills
- Friendly supportive team
- The chance to help customers when they need it most.
- Mayfield office, WFH nights.
**The Role**
- Inbound roadside assistance breakdown/enquiry calls
- Outbound calls
- dispatch of providers nationwide
- Process new memberships/renewals
- Data Entry
- Basic administration duties
**Skills and Experience**
- Exceptional customer service mindset and skills.
- Friendly and highly professional phone manner.
- Advanced communication skills with the ability to communicate on different levels and offer the best solution to each case.
- Excellent written, verbal and listening skills.
- Intermediate computer knowledge.
Please note that we are 24/7 business and therefore require availability for weekdays, some weekend and night work.
**Job Types**: Part-time, Permanent
**Salary**: From $22.66 per hour
Schedule:
- Day shift
- Flexible hours
- Night shift
- Weekend availability
Ability to commute/relocate:
- Mayfield, NSW: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service (preferred)
- Inbound call centre (preferred)
- Outbound call centre (preferred)
Work Authorisation:
- Australia (required)
Work Location: Hybrid remote in Mayfield, NSW
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