Customer Service Liaison

4 days ago


Mascot, Australia Regional Express Holdings Limited Full time

Rex Aviation is seeking a dedicated Customer Advocacy Officer to join our Corporate Communications team at our head office in Mascot, NSW.

Key Responsibilities
  • Utilise a strong understanding of the business to undertake the Customer Advocacy Role and deliver the best possible outcomes for customers and the airline.
  • Maintain a positive customer-focused attitude.
  • Manage the active tracking and resolution of cases, including high-quality communication to customers.
  • Work closely with other departments, including the Customer Contact Centre and Airports, to assist in all related areas of customer service and resolve cases.
  • Undertake customer recovery actions on a required basis.
  • Assist with projects as required.
  • Administrative and ad hoc support across the business as required/provide support for customer initiatives.
Essential Selection Criteria
  • Excellent written and oral communication skills.
  • Good phone manner.
  • Strong administrative skills.
  • Ability to fit into a committed team and be a good team player.
  • Great problem-solving and investigation skills.
  • Good ability to grasp product knowledge.
  • Ability to handle situations under pressure.
  • Excellent attention to detail and high degree of accuracy.
  • Good time management and organisation skills.
  • Good knowledge of navigating various MS office applications and adept to learning new computer software.
Desirable
  • Experience or interest in airline or travel/tourism industry.
  • Experience in priority setting and analysing complex issues.
  • Experience in customer service/handling customer complaints.


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