Customer Service

5 months ago

Mascot, Australia Kone Full time

Permanent role Monday to Friday
- Free Onsite undercover Parking and free gym onsite
- Career Progression in a global organisation with a strong focus on training, safety, and quality

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world - keep people moving no matter what.

Why this role?

KONE Australia is looking for a Customer Service & Administrator Team Leader to join our team in Mascot, Sydney. This team thrives on servicing our internal & external customers to the very best of their abilities, in a timely manner. Reporting into the National Customer Service & Admin Manger, you will coach and lead the team to ensure operational excellency.

What will you be doing?
- Develop and lead the teams to ensure that the organisation’s customer service and administration strategy is implemented and executed effectively & efficiently
- Monitors and leads the performance and KPI/SLA adherence of the team.
- Facilitates information sharing and creates collaborative working environment.
- Carries out data checks and ability to uses data to bring ideas and improve customer experience.
- Ensure processes are followed according to defined global processes
- Provides updates and reports to manager
- Ensure customers’ complaints of the call centre are promptly replied to and followed up
- Work with stakeholders on on-going improvements & delivery projects
- Work closely with the Call Centre Team Leader to align on business requirements

What are we looking for?
- Experience in managing and leading a fast pace team
- Prior working experience in Customer Service or Administration desired
- Attentions to detail following procedures and guidelines
- Excellent communication and interpersonal skills
- Organisational skills, multitasker, and an ability to effectively prioritise tasks with deadlines
- Sound computer skills including proficiency with Microsoft Office suite
- Professional and confident manner to liaise directly with clients - internally and externally
- Positive, pro-active and solution focused attitude
- SAP, Salesforce system knowledge is advantageous but not essential

There’s so much more to KONE than you may realise.
- What we offer?_
- Above market remuneration and benefits (Base + 12.5% superannuation + bonus)
- Career development and progression opportunities within a global business
- A friendly and flexible work environment that makes KONE a great place to work
- Free parking and gym onsite

A job at KONE is the start of an experience like no other. You’ll find a bunch of passionate “lefties”, and maybe even become one yourself

This role is being sourced directly by KONE. We respectfully request no agency approaches.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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