Customer Service Advisor

3 weeks ago


Sydney Central Business District, Australia Mars Recruitment Full time

Location: Lavender Bay

The Company

This is a great opportunity to join a start-up fintech organisation that specialises in non-bank lending. The role exists within a small team of 4-6 people that work collaboratively to support the customer service function of the business.

As this is organisation is in a rapid growth phase, there will be opportunities for professional development and progression should you perform well in your role.

The Role

In this role, you will provide support for all customers by responding to their queries and providing information on the organisation’s products and services.

You will also have the opportunity to work alongside the Sales and Marketing team, assisting with new business development by connecting with potential business customers.

The benefit of joining a smaller team and getting exposure to different aspects of the business is that you will develop skills that can be utilised throughout various stages of your career, enhancing your professional growth and development.

Duties and Key Responsibilities:

- Building rapport with customers to understand their needs, frustrations, and feedback; relaying this to the business to improve processes and products.
- Handling payment-related queries; investigating missing payments and direct debits.
- Assisting vulnerable customers by providing support options.
- Assisting the Sales and Marketing team when required by prospecting potential business partners.

Skills and Experience
- It is essential you have:_
- Previous experience in customer service, sales, or administration (gained via contact centre, hospitality, or retail industry).
- Strong rapport building skills and the desire to create positive customer experiences.
- A willingness to take on a variety of tasks, multitasking across customer service and assisting the Sales and Marketing team.
- Strong written and verbal communication skills.
- Previous experience in customer service, sales, or administration.

How to Apply

Please note, only Australian Citizens/Permanent Residents will be considered for this role.

Given expected interest in these positions, please be aware, only those shortlisted individuals will be contacted.



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