Advisor, Capability

1 week ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Advisor - Capability, Ongoing based in Sydney CBD with remote working opportunities


As our Capability Advisor you will provide support and advice on the development, implementation and evaluation of the capability program as well as enabling consistent training communications, to ensure alignment to digital capability uplift across all of Government and the program objectives.


The NSW Government Digital Channels team is looking for a Capability Advisor to join our team An exciting opportunity exists for an experienced Capability Advisor to join us on our journey to becoming the world's most customer-centric Government.


Some of your key accountabilities may be:

  • Support the design, delivery, and implementation of training programs and materials using a range of delivery modes to build and enhance workforce capability
  • Support the team in the upkeep of relevant and useful information, tools and resources, to ensure the successful onboarding and offboarding of stakeholders
  • Assist manager and staff to analyse learning and capability results to highlight success measures of the delivery of capability uplift to digital professionals impacted by the program and inform future delivery models
  • Administer the learning management system and new user requests to support the learner community with timely access to learner led initiatives
  • Provide digital training to migrated agencies on
  • Liaise with team members and other project staff and contribute and assist with regular communication broadcasts to the learner community to ensure delivery of timely, consistent and coordinated content

To be successful you should demonstrate:

  • Relevant tertiary qualifications or demonstrated, equivalent, relevant professional experience in education, learning and development, adult training or similar
  • Proven experience with training and development programs, ideally in a digital working environment
  • Strong verbal and written communication skills, with the ability to present complex information simply and in an engaging fashion.
  • Experience in learning design or facilitation or desire to do so
  • A sound knowledge and understanding of content management systems, preferably Drupal
  • Ability to work collaboratively with strong influencing skills to get results
  • Experience in working with learning management systems and developing instructional learning materials
  • Flexible and adaptable and can deliver quality and meaningful work in a rapidly evolving and fastpaced environment
  • Experience with agile working methodologies is preferred

What we need from you:

About Customer Delivery and Transformation


The Department of Customer Service has embarked on a journey to transform the NSW Government into the world's most customer-centric government.

We place the customer at the centre of everything we do and are leading the digital strategy for NSW Government.


The NSW Government Digital Channels team is responsible for central NSW Government digital channels including the NSW Government website and NSW Government Facebook.

On these channels, we provide an inclusive, consistent, high-quality experience for NSW Government customers.

What is in our sights right now is a transformational program consolidating government information from many websites into a customer-centric
- the OneCX program.


To do this, we want to gather a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and test and learn new technologies.

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

Closing Date:
Monday 7th of August at 9:59am

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

For more information, please visit
Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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