Account Manager I

6 days ago

Melbourne, Australia InComm Payments Full time

Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity:
As an Account Manager, you will be responsible for working directly with key clients to successfully develop and implement their physical and digital gift card programs. We are looking for an ambitious, enthusiastic individual ready to take the next step in their career into the fintech, digital payments and gift card space. We are offering a chance to be part of a company with a relaxed, fun but focused work culture who empower their staff and recognise achievements.

**Responsibilities**:

- This role will be responsible for working directly with TCN clients to successfully implement and deliver their gift card and promotional requirements.
- Day-to-day main client contact on campaigns managed.
- Oversee end-to-end management of campaigns - this includes setting up of campaigns, invoicing and briefing various parties to co-ordinate Artwork Approvals, Terms and Conditions, Placing card orders, Fulfillment, and Customer Service
- Closely manage execution timings to ensure campaigns/orders are in market on time.
- Collaborate with various internal and external teams to address client requests.
- Participate on client calls and attend in-person client meetings, as needed.
- Work with the Sales Staff to grow existing client opportunities.
- Keeping up to date with company processes and product knowledge
- Effectively collaborate with the team to execute campaigns on time while exceeding client expectations.

Qualifications:

- Minimum of 2 years business experience, preferrable in client-facing, customer-focused and/or service-oriented roles. Gift Card or Retail or Hospitality sector experience highly valued.
- Previous Account Management/Sales/Admin experience an advantage, but not essential.
- Strong interpersonal and engagement skills with the ability to collaborate across different teams, internal and external stakeholders.
- Confident communicator with the willingness to learn and ambition to succeed
- Highly organized, able to manage and prioritise multiple activities/tasks simultaneously
- Willingness to take ownership and ability to drive activities from start to completion
- Collaborative, logical thinker with an eye for detail.
- Proactive self-starter able to work equally well independently or as part of a team, in a fast-paced environment.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
- **This position is eligible for the Employee Referral Bonus Program-Tier I

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