Customer Relationship Manager

2 weeks ago

Sydney, Australia LiveBig Full time

Repeatedly Voted Best Place to Work in Australia in Healthcare by AFR
- Work/life balance - paid leave for volunteering, pets, study and wellbeing
- Fantastic hybrid role - two days in a fun CBD office, the rest working from home

**LiveBig** is a specialist allied health team providing therapy and assessment services for people with disability. We provide services at home and in the community and operate in Sydney, Melbourne, Perth & across Queensland, and we are looking for someone to take a one-year fixed-term maternity leave contract, in a role on our recently expanded customer team.

As part of the Arriba Group, we are proud to have been consistently voted amongst the** Best Places To Work in Healthcare by the Australian Financial Review**:

- our commitment to a quality life for our staff and clients is why.

**WHY WE LOVE WORKING AT LIVEBIG**
- We **invest in our people** - highly experienced managers & the best onboarding in the industry
- We **value work/life** **balance**:

- 8 days of additional leave a year - 4 "You" days of extra leave, pet leave, volunteering leave, study leave + true hybrid working
- We **prioritise your development -**$1000 CPD allowance for all staff, plus a LinkedIn Learning account & opportunities for lateral moves
- We **love what we do** - you need to care about this work to be amazing at it, and our team does exactly that

**WHAT THIS ROLE IS**

Reporting into the National Operations Manager, this role is focussed on Sydney as part of the national CRM/Engagement team
- Full-time & Permanent
- Can be based anywhere in Sydney (hybrid role - 2 days per week in our Sydney CBD office)
- Create, maintain, and enhance participant referral pathways and customer relationships, identifying gaps and developing protocols for efficient referral processes
- Establish and maintain strong relationships with key referrers and stakeholders, community organisations, clients, and their families/carers to access and promote LiveBig allied health services
- Represent LiveBig at meetings, community events, expos and networking opportunities

**WHAT WE WANT TO SEE IN YOU**

We are looking for a skilled BD/sales person who has NDIS knowledge - the needs of our clientele are very specific so that NDIS experience or knowledge is key
- Experience in a BD/sales role is necessary as this role will hit the ground running
- Knowledge and understanding of allied health services, disability sector, the NDIS and community sector
- High level of customer service orientation and experience in customer relationship analysis and planning
- Ability to build, introduce and maintain customer relationships
- Proven experience in sourcing and gathering sales activities
- Works well autonomously and as part of a wider team
- Works flexibly and adaptively in a fast paced dynamic and outcomes focused team environment
- Highly developed communication skills, negotiation, relationship building and interpersonal skills
- Fun We want passion and excitement for the meaningful work we do
- Hold/eligibility for an Australian driver’s licence, WWCC and satisfactory police check

**APPLY**
- LiveBig requires all prospective individuals to undertake and provide satisfactory clearance of background checks and/or registered checks._
- The checks undertaken by LiveBig include (but not limited to), police background checks, NDIS clearance and Working With Childrens check._
- Unsuccessful or unsatisfactory clearance of these checks will be taken into consideration and may result in the unsuccessful outcome of the recruitment process and/or withdrawal of any employment contract agreement made prior to commencement._

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