Customer Relationship Manager

6 months ago

Sydney, Australia Kairros Full time

**Company Description**
Are you looking to make a real difference in people’s lives? Want to join a company that champions equality and delivers a unique service model built around supporting and embracing diversity.

As our Customer Relationship Manager this role will see you execute Kairros’s strategic business objectives through customer engagement and business development activities.

**Key Responsibilities**:

- Be a key contributor to Kairros’ senior management team and strategic and business planning cycles
- Develop and execute customer action plans and marketing and communication plans
- Proactively manage customer relationships to identify opportunities for growth, service enhancement and continuous improvement
- Collaborate with the national Kairros team and broader Group functions on product innovation and implementation
- Lead, support and coach the customer team so that they undertake work in accordance with divisional priorities, policies and processes.
- Provide mentoring and education to the operational teams on best practice customer service
- Represent the business at industry events and forums
- Ensure that budgetary targets and role related KPIs are met
- Analytical analysis of relevant service delivery data and the provision of management reporting
- Coordinate resources to prepare and submit tenders

**Qualifications**
What you will bring:

- Demonstrated experience in relationship management and/or business development within personal injury / insurance / healthcare sectors
- The passion to provide exceptional customer service with outstanding communication skills
- Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities.
- Experience in strategic planning and the development of customer management frameworks
- Exceptional organisational and time management skills.
- Commitment to acting with integrity with demonstrated adherence to contractual guidelines and requirements.

**What we offer you**:
At Kairros you will be part of a uniquely trained and experienced team who strive to achieve equitable recovery for all. What makes Kairros a great place to work is:

- Our inclusive and welcoming culture
- Guaranteed flexible working arrangements
- Financial benefits - including incentive bonus scheme, novated lease, referral bonuses
- Advancement of your career through professional development
- Relocation opportunities
- Paid parental leave and much more

**Additional Information**:

- We care for people. We build trust. We find the best way._

If you are looking to work for a company that aims to champion equality and believes that everyone should have an optimal quality of life, Kairros is the place for you. Our team of amazing, allied health professionals help to minimise the impact of workplace injury and illness on individuals across Australia, whilst delivering a service model that is unique to Kairros and has been built around supporting and embracing diversity.

By joining Kairros you will also be joining the MedHealth Group, a family of industry leading health, medical and employment enterprises, which has been voted 2 years in a row as an Australia’s Financial Times ‘Best Place to Work’ organisation, allowing you to build and take your career all over Australia.

**To Apply**:
**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

  • Manager, Customer Relationships

    6 months ago

    Sydney, Australia Sharp & Carter Full time

    AgriFutures Australia invests in rural industries & communities across Australia - Nurture and Maintain Relationships with Key Internal & External Stakeholders - North Sydney offices | Permanent Position | Competitive Remuneration Package **ABOUT AGRIFUTURES AUSTRALIA** At AgriFutures Australia our vision is to grow the long-term prosperity of Australian...

  • Customer Relationship Manager

    3 months ago

    Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494632 **Work type**: Full-time **Location**: Sydney - CBD **Categories**: Collections, Customer Service & Call Centre - Sydney CBD location, a short walk from Wynyard station, Barangaroo precinct and local shops and eateries - Hybrid WFH flexibility for work-life balance and no...

  • Customer Relationship Manager

    3 weeks ago

    Sydney, New South Wales, Australia Zip Full time

    About the RoleWe are seeking an experienced Customer Relationship Manager to join our team at Zip. In this role, you will be responsible for securing payment from customers while maintaining strong relationships.Job DescriptionThis is a unique opportunity to work in a fast-paced environment with a focus on customer satisfaction. As a Customer Relationship...

  • Customer Relationship Manager

    6 months ago

    Sydney, Australia Kairros Full time

    **Company Description** Are you looking to make a real difference in people’s lives? Want to join a company that champions equality and delivers a unique service model built around supporting and embracing diversity. As our Customer Relationship Manager this role will see you execute Kairros’s strategic business objectives through customer engagement...

  • Customer Relationship Manager

    3 weeks ago

    Sydney, New South Wales, Australia NHP Electrical Engineering Products Full time

    About UsNHP Electrical Engineering Products is a dynamic and supportive work environment that encourages work-life fulfilment.Job DescriptionWe are seeking an experienced Account Manager to join our Sales team. As an Account Manager, you will be responsible for managing and nurturing customer relationships through outbound calling, ensuring customer...

  • Customer Relationship Manager

    4 months ago

    Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494608 **Work type**: Full-time **Location**: Sydney - CBD **Categories**: Collections, Customer Service & Call Centre - Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No collections...

  • Customer Relationship Manager

    2 months ago

    Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494640 **Work type**: Full-time **Location**: Sydney - CBD **Categories**: Collections - Sydney CBD location, a short walk from Wynyard station and Barangaroo precinct - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No collections experience required! Supportive...

  • Customer Relationship Manager

    2 months ago

    Sydney, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager **Customer Relationship Manager** **Job no**: 494641 **Work type**: Full-time **Location**: Sydney - Parramatta **Categories**: Collections - Parramatta CBD location, a short walk from the station and local shops and eateries - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No collections experience required!...

  • Customer Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia Zip Co Full time

    Job OverviewThis exciting opportunity is to join our team as a Customer Relationship Manager, working closely with customers to resolve financial difficulties and negotiate repayment plans.Key Responsibilities:Building strong relationships with customers to secure payment while maintaining trust.Providing support to customers in financial distress, agreeing...

  • Customer Relationship Manager

    1 week ago

    Sydney, Australia LiveBig Full time

    Repeatedly Voted Best Place to Work in Australia in Healthcare by AFR - Work/life balance - paid leave for volunteering, pets, study and wellbeing - Fantastic hybrid role - two days in a fun CBD office, the rest working from home **LiveBig** is a specialist allied health team providing therapy and assessment services for people with disability. We provide...

  • Customer Relationship Manager

    3 weeks ago

    Sydney, New South Wales, Australia LNRS Data Services (Australia) Pty Ltd Company Full time

    About the CompanyLNRS Data Services (Australia) Pty Ltd is a leading provider of data solutions for businesses across various industries. Our team of experts works closely with clients to understand their needs and develop tailored solutions that drive growth and efficiency.Estimated Salary Range: AU$ 85,000 - AU$110,000 per annumJob Description:You will be...

  • Customer Relationship Manager

    3 months ago

    Sydney, Australia LiveBig Full time

    Voted Best Place To Work in Australian Healthcare by Australian Financial Review - Work/life balance - paid leave for volunteering, pets, study and wellbeing - Join a business with sustained well-paced growth and a quality service focus **LiveBig** is a specialist allied health team providing therapy and assessment services for people with disability. We...

  • Customer Relationship Manager

    6 months ago

    Sydney, Australia Xe Full time

    At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped...

  • Customer Relationship Manager

    6 months ago

    Sydney, Australia Xe Full time

    At XE, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped...

  • Customer Relationship Manager

    2 months ago

    Sydney, New South Wales, Australia SB Recruitment Full time

    Job Summary: We are seeking an experienced professional to champion the needs of key accounts, working closely with the sales team to develop and maintain a deep understanding of product ranges, processes, and customer requirements.About the Role: As a key member of our team, you will be responsible for building and strengthening customer relationships with...

  • Customer Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia Advance Careers Full time

    About the RoleWe are seeking a highly skilled Customer Relationship Manager to join our team at Advance Careers in North Sydney. As a key member of our operations team, you will be responsible for providing solutions to customer accounts with high attention to detail.The CompanyOur client is a leading Australian energy business that prides itself on...

  • Customer Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia Rentokil Initial Full time

    Job DescriptionWe are seeking a highly skilled Customer Relationship Manager to join our Sydney-based team on a permanent full-time basis. This role involves building and maintaining strong relationships with national and key clients, ensuring exceptional customer service and support.The key responsibilities of this role include:Providing dedicated support...

  • Customer Relationship Manager

    3 weeks ago

    Sydney, New South Wales, Australia Bendigo and Adelaide Bank Full time

    Bendigo and Adelaide Bank is a leading financial institution that offers a wide range of products and services to its customers.As a Customer Relationship Officer, you will play a key role in delivering exceptional customer experiences and providing personalized solutions to meet their banking needs.The estimated annual salary for this position is around...

  • Customer Success Relationship Manager

    4 weeks ago

    Sydney, New South Wales, Australia Diligent Full time

    Empower Customer Success at DiligentWe are seeking a skilled Customer Success Relationship Manager to join our team at Diligent, the global leader in modern governance. This role offers an exciting opportunity to work with a dynamic team, drive customer satisfaction, and contribute to the company's mission to empower leaders.About the Role:The Customer...

  • Customer Relationship Portfolio Manager

    1 month ago

    Sydney, New South Wales, Australia Zip Full time

    Job DescriptionWe are seeking a skilled Customer Relationship Portfolio Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with customers, securing payment while maintaining these relationships.About the RoleThe successful candidate will have 2+ years of experience in a collections or telephone...