Client and Community Engagement Coordinator

3 weeks ago

Springwood, Australia Animal Emergency Australia Full time

Pet wellness discounts (products and treatments)
- Gym membership discounts (Fitness Passport)
- Ongoing training and career pathways

**About Animal Emergency Australia**
Animal Emergency Australia (AEA) provides emergency vet care across multiple hospitals in Queensland, Tasmania, and Perth. We are a home for veterinary professionals to do and be their best. At AEA we are dedicated to continual improvement in the care we provide the patients who rely on us. To do this, we strive to create a culture of continual improvement within each individual team. Through providing an innovative, flexible, fun, world-class workplace, we give people who join us an opportunity to truly do, and be, their best.

**What does a Client and Community Engagement Coordinator at AEA look like?**
The Client and Community Engagement Coordinator is to assist the Marketing Manager and wider Marketing Team in coordinating reviews and online engagement tasks for the organisation. The Client and Community Engagement Coordinator will undertake responsibility of all tasks assigned to them, including communications, reporting, prioritisation, monitoring, and process improvement.

Key responsibilities of the role:

- Obtaining reviews from our clients
- Updating our business profiles online with new information and imagery
- Implement new online communication channels our potential clients can use
- Working with local and referring vets to update our hospital information on their websites

This role is suited to a customer/client service focused individual who is looking for permanent part-time work (20hours per week) and an opportunity for ongoing training.
- Demonstrated ability to form and develop relationships with key stakeholders (both internal and external)
- Experience working in a fast-paced role with competing priorities and deadlines
- Adept at building and maintaining strong client relationships
- Exceptional oral and written communication skills with high attention to detail
- Experience using Google Business Profile, Bing, Apple Maps, Yelp for business, Facebook for Business (desired but not essential)

**What are the benefits of working for AEA?**
- Pet wellness discounts (including discounted vet treatments and products)
- Gym discounts including Fitness Passport
- Strong focus on work/life harmony
- Annual leave loading
- Dedicated training budget for professional development, with a management team who truly cares about developing your career path
- While this role will be based in our Springwood office to begin with while we’re training you, some flexibility with working from home arrangements can be made to your ongoing roster
- A great team culture, and team lunches
- Dedicated well-being committee and initiatives across the group (e.g., Mental Health First Aid Officers, Employee Assistance Program, social events)
- Be a part of our veterinary emergency community, providing world-class services for animals
- Free parking

***

**At AEA we challenge the heart, support the mind, thrive on trust and operate with integrity, compassion and kindness in everything we do.

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