See more Collapse

Technical Service Delivery Manager, Newcastle

4 weeks ago

Newcastle, Australia Nexon Asia Pacific Pty Ltd Full time

IT & Telecomms
- IT - Other
- Newcastle
- Permanent / Full Time

15 FEBRUARY 2023
- Flexible working arrangements
- Lots of growth and career opportunities
- Supportive and flexible team culture

An exciting opportunity has become available for an experienced Technical Service Delivery Manager to join our Newcastle team

**In this position, you will be responsible for**:

- Maintaining key client relationship, first point of contact and liaison
- Major incident management, Escalation, Problem, Change and Release Management
- Accountable for measuring, monitoring, and meeting service level targets
- Accountable for streamlining operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management and the automation of repetitive technical and process driven tasks
- Accountable for the successful onboarding of new managed services clients
- Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services
- Manage and review service quality to ensure the successful delivery of support services to key client account
- Play a proactive role in fostering collaboration between Technology Services teams
- Participation in continuous service improvement initiatives to drive efficiency and automation through innovation
- Prepare and attend monthly service review meetings with key clients including emergency meetings as required
- Provide regular internal and external reports, on the teams operations, services levels and other measures as required
- Manage and conduct performance reviews for your team, and all daily, weekly and monthly management tasks and discussions to maintain a happy, healthy and engaged team.

**Personal attributes that will lead to your employment**:

- Easily connects with a broad range of people
- Builds trusting and open relationships
- Communicates clearly and effectively with a diverse range of people
- Positive, resilient and high-energy
- Manages sensitive and confidential information with absolute discretion
- Enjoys mentoring and coaching their employees to their full potential
- Focuses on the important and filters out the unimportant
- Delivers pragmatic and efficient solutions, in a timely fashion
- Loves finding efficiencies and streamlining processes

**Experience and Knowledge Sought**:

- ITIL Certified
- 6+ years background in IT technologies and solutions
- 2+ years commercial IT Management experience
- 2+ years proven Project Management experience
- Experience in and understanding of the Managed Services Environment
- Demonstrable experience with client and issue management
- A technical background and maintained understanding of current technologies and solutions

**Want to learn more about Nexon?**
Nexon Asia Pacific (Nexon) is an award-winning digital consulting and managed services partner for mid-market, and government organisations across Australia. We are an emerging brand, we’re growing, and we have momentum.

We have a uniquely broad suite of solutions to service clients who require end-to-end capabilities coupled with specialist expertise in security, cloud and digital solutions.

As a certified and accredited local and state government provider, CREST and ISO-certified, Nexon partners with world-class technology vendors to deliver innovative and integrated solutions.

Driven to deliver the highest standards of responsiveness, competency and transparency, our integrated solutions and close client relationships help propel organisations forward. For expertise, delivered with care, clients can look to the future with Nexon.

**No agencies please, we have got this one covered.**

**Aboriginal and Torres Strait Islander People are encouraged to apply.**

**What we offer you**:
We believe great businesses are built around great talent. We see ourselves as a talent investment house - a place in which our people are our major investors, and their careers are their investment.

Our people aim high and achieve high. They are at the heart of everything we do. In return for their amazing performance, we offer them a compelling value proposition built around a range of benefits, including:
**_Hybrid Working_** - We empower our employees and leaders to determine what working arrangement will bring the best out their best.

**_Professional Developmen_**t - Because we value personal growth, we provide unlimited learning and development opportunities, including access to Professional Development Leave

**_Parental Leave -_** For our eligible working parents we offer
**paid** primary carer and secondary carer leave

**_Advancement_** - Career opportunity is the number one reason people join our team, through our internal mobility / Career progression program we ensure clear growth pathways for our people.

**_Employee Referral bonus_** - We know good people know good people so encourage referrals and reward you for it

**_Culture_

We have other current jobs related to this field that you can find below

  • Technical Service Delivery Manager, Newcastle

    2 weeks ago

    Newcastle, New South Wales, Australia Nexon Asia Pacific Pty Ltd Full time

    IT & Telecomms IT Other Newcastle Permanent / Full Time15 FEBRUARY 202- Flexible working arrangements Lots of growth and career opportunities Supportive and flexible team cultureAn exciting opportunity has become available for an experienced Technical Service Delivery Manager to join our Newcastle teamIn this position, you will be responsible for:Maintaining...

  • Managing Director

    4 days ago

    Newcastle, Australia City of Newcastle Full time

    Job Description Managing Director - Waste Services | City of Newcastle | NSW  Manage NSW’s largest publicly owned landfill with a focus on commercialisation.Lead the city’s sustainable waste strategy to prepare for future growth.Generous executive salary of $260K - $300K TRP.The City of Newcastle owns and manages the largest publicly...

  • Manager, Property Project Delivery

    2 weeks ago

    Newcastle, New South Wales, Australia Newcastle Greater Mutual Group Full time

    Newcastle, Newcastle, Maitland & Hunter NSW Full time Add expected salary to your profile for insights Leverage your first-class project management and people leadership capabilities.Make an impact working for a values and community-oriented, leading customer-owned bank.Permanent, full-time hybrid opportunity with Newcastle-based offices.Purpose of the...

  • Technical Project Officer

    1 week ago

    Newcastle, Australia University of Newcastle Full time

    Provide technical support and advice for strategic projects and initiatives - Full time fixed term (until June ’26) opportunity based at our Callaghan Campus - 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts **Be challenged and imagine with us**: As Technical Project Officer, you will provide...

  • Technical Project Officer

    2 weeks ago

    Newcastle, New South Wales, Australia University Of Newcastle Full time

    Be challenged and imagine with us As Technical Project Officer, you will provide technical support and advice for strategic projects and initiatives coordinated by the Newcastle Institute for Energy and Resources (NIER).You will report to the NIER Deputy Director on project milestones, and collaborate closely with the NIER Precinct Coordinator, who oversees...

  • Technical Officer

    2 weeks ago

    Newcastle, New South Wales, Australia University of Newcastle Full time

    Provide practical technical advice and support to students and staff (production media) Full time continuing opportunity based in Newcastle City (Q Building) 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discountsBe challenged and imagine with us:As Technical Officer for the School of Humanities, Creative...

  • Service Delivery Manager

    4 weeks ago

    Newcastle, Australia GWG Full time

    Permanent engagement - Newcastle based - Global organisation footprint Our client is a global travel industry organisation specialising in luxury travel journeys across the globe. With an increasing recognition for the role I.T will continue to play in their business, and the need for strong leadership to support their exciting plans, this role is seen as...

  • Delivery Driver Newcastle

    4 weeks ago

    Newcastle, Australia Allsite Australia Full time

    **IMMEDIATE START** We are currently seeking a casual Delivery Driver for our client based in Newcastle. Great team! - Start this week! Wednesday 21/02/2024 - Casual with opportunity of oncall work! - 8am - 4pm Vehicle will be supplied for deliveries Duties include: - Delivery of orders to Clients being tins of paint (vehicle) - Some Heavy Lifting...

  • Cifal Newcastle Centre Director

    2 weeks ago

    Newcastle West, Limerick, Australia University Of Newcastle Full time

    Job no:HRCSalary Range:$130,798 to $140,139pa + 17% superannuation Position: Full-time 12-months fixed-term (with possibility of extension)Location: Newcastle (Callaghan) Campus Our university The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence.Our vision is to be a world-leading University for our...

  • Technical Officer

    2 weeks ago

    Newcastle, Australia University of Newcastle Full time

    Provide practical technical advice and support to students and staff (production media) - Full time continuing opportunity based in Newcastle City (Q Building) - 17% super, generous annual, personal, and life leave, wellbeing programs, health and fitness discounts **Be challenged and imagine with us**: As Technical Officer for the School of Humanities,...

  • Service Delivery Manager

    2 weeks ago

    Newcastle, New South Wales, Australia GWG Full time

    Permanent engagement Newcastle based Global organisation footprintOur client is a global travel industry organisation specialising in luxury travel journeys across the globe. With an increasing recognition for the role I.T will continue to play in their business, and the need for strong leadership to support their exciting plans, this role is seen as pivotal...

  • Technical Project Officer

    2 weeks ago

    Newcastle, New South Wales, Australia The University of Newcastle Full time

    Be challenged and imagine with usAs Technical Project Officer, you will provide technical support and advice for strategic projects and initiatives coordinated by the Newcastle Institute for Energy and Resources (NIER).You will report to the NIER Deputy Director on project milestones, and collaborate closely with the NIER Precinct Coordinator, who oversees...

  • Service Delivery Manager

    2 weeks ago

    Newcastle, New South Wales, Australia UGL Limited Full time

    About the roleUGLs Manufacturing & Maintenance business are seeking an experienced Service Delivery Manager for a full-time permanent role based at our facility in Broadmeadow, Newcastle.Reporting to the Production Delivery manager and working as part of our mining component solutions team, this role will support with off highway vehicle and general mining...

  • Delivery Driver Newcastle

    2 weeks ago

    Newcastle, New South Wales, Australia Allsite Australia Full time

    IMMEDIATE STARTWe are currently seeking a casual Delivery Driver for our client based in Newcastle. Great team Start this week Wednesday 21/02/202 Casual with opportunity of oncall work 8am 4pmVehicle will be supplied for deliveriesDuties include: Delivery of orders to Clients being tins of paint (vehicle) Some Heavy Lifting (515kg)Job Type: CasualSalary:...

  • Facilities Technical Officer, Mechanical

    2 weeks ago

    Newcastle, Australia University of Newcastle Full time

    Full time continuing opportunity based at our Callaghan Campus - Higher Education Worker Level 7 + 17% superannuation - Coordinate facilities maintenance and service delivery for the University **Be challenged and imagine with us**: The Facilities Technical Officer, Mechanical, you will be responsible for the efficient and effective operation of mechanical...

  • Service Delivery Manager

    2 weeks ago

    Newcastle, New South Wales, Australia UGL Limited Full time

    About the roleUGLs Manufacturing & Maintenance business are seeking an experienced Service Delivery Manager for a full-time permanent role based at our Hunter Valley Maintenance Centre in Hamilton North, Newcastle.Working as part of our rolling stock Maintenance team, this role will lead a team of mixed trades and team leads carry out overhauls and...

  • Operations Manager

    4 weeks ago

    Newcastle, Australia nrmjoEnvironmental jobs, NRM Full time

    As our multidisciplinary Newcastle operations expand, we have a fantastic opportunity for someone who thrives on and is motivated by the success, development and achievements of their team to lead the Newcastle operations. You will be responsible for key commercial growth, and company values-based metrics specific to ELA's Newcastle operations. You will...

  • Technical Officer

    2 weeks ago

    Newcastle, New South Wales, Australia University Of Newcastle Full time

    Be challenged and imagine with us As Technical Officer, you will provide specialist technical laboratory support for Exercise and Sports Science teaching sessions.This pivotal role will support the undergraduate and postgraduate teaching programs and maintain the specialist equipment in our Exercise and Sports Science Laboratories.In this role you will:...

  • Hotel All-rounder

    2 weeks ago

    Newcastle, Australia Mercure Newcastle Full time

    Closer to home, and conveniently located in beautiful Newcastle on NSW's coast, the **Mercure Newcastle** is looking for a **Full Time Hotel All-Rounder** to join the team. Only 2 hours from Sydney but classified as “regional" for some visa requirements a sea change may be just what you are looking for. We are seeking energetic and enthusiastic Hotel...

  • Facilities Technical Officer, Mechanical

    2 weeks ago

    Newcastle, New South Wales, Australia University of Newcastle Full time

    Full time continuing opportunity based at our Callaghan Campus Higher Education Worker Level 7 + 17% superannuation Coordinate facilities maintenance and service delivery for the UniversityBe challenged and imagine with us:The Facilities Technical Officer, Mechanical, you will be responsible for the efficient and effective operation of mechanical services...